Email automation is the process of using software to automatically send emails based on certain criteria. This can free up your time so you can focus on other tasks, and it can also help you improve the results of your email marketing campaigns.

What is email automation?

Email automation is a tool that allows businesses to automatically send relevant and personalized emails to subscribers at predetermined instances based on specific triggers or criteria. Some common criteria are payment due date reminders, subscriber birthdays, promos, monthly feedback requests, order confirmations, and more.

What are the advantages of using email automation?

Here are the key benefits of email automation:

1. It gives a personal, human touch
Email automation tools let you automatically insert a customer’s name and other details into an email. By using the customer’s name rather than using a generic salutation like “Dear valued customer,” you are able to make the email more personal, potentially increasing the chances that your customer will be more receptive to your marketing messages. According to a study by Experian, personalized promotional emails have a 29% higher chance of being opened compared to non-personalized ones. In addition, consumers were also 25% more likely to engage with personalized triggered emails than with emails that are not.

2. It helps you segment your customer
Email automation allows you to divide your customers and leads into groups based on their purchase behavior, demographics, and interests. For example, if your company sells mobile devices, you can use email automation to create unique messages for customers who’ve shown interest in either Apple or Android products. Segmenting contacts ensures ‌recipients will only receive messages that align with their interests. This will help keep customers engaged and reduce the probability of them sending unwanted emails to the spam folder or unsubscribing from your mailing list.

3. It boosts productivity
With email automation, your marketing team doesn’t have to spend too much time compiling email lists and creating and scheduling email campaigns. Email automation systems can automatically send out emails based on triggers, such as a signup for a monthly newsletter, or scheduled events like birthdays and anniversaries. This will help free up your team to focus on more critical tasks instead of spending a huge chunk of time typing out personalized emails for clients and leads.

4. It helps you attract and retain customers
Selling to existing customers is easier and more cost-effective than converting a lead, so you need to keep your existing customers engaged. You can do this by sending them exclusive promos, feedback requests, and loyalty rewards via email. This will ensure that you reach more of your client base, especially those that don’t use social media.

Email automation can be a powerful marketing tool when implemented correctly. It can free up your team to focus on other tasks and help you achieve better results. If you're interested in learning more about email automation, just reach out to us and we’ll be happy to provide more information.

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