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What are the benefits of AI to eCommerce businesses?eCommerce sales in the United States are projected to surpass $740 billion by 2023. To keep pace with the increase in digital sales over the next year, more and more e-tailers are investing in technologies that will help them streamline processes and serve customers better. One of these technologies is artificial intelligence (AI), which brings […]

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What are the benefits of AI to eCommerce businesses?

eCommerce sales in the United States are projected to surpass $740 billion by 2023. To keep pace with the increase in digital sales over the next year, more and more e-tailers are investing in technologies that will help them streamline processes and serve customers better. One of these technologies is artificial intelligence (AI), which brings a host of benefits to eCommerce businesses, including the following.

Personalized recommendations

Machine learning (ML) is a branch of AI that enables software applications to more accurately predict outcomes using data and algorithms. In eCommerce, ML can be used to identify customer habits and interests based on search histories (both inside and outside a specific eCommerce business’s site).

With proper configuration, ML can be used to analyze shopping behaviors to customize the online shopping experience to specific users. This enables e-tailers to make product recommendations, pairings, and promotions that target individual customers. As a result, customers’ overall experience improves and, in turn, businesses’ sales significantly increase.

Improved search capabilities

Voice and image searches in eCommerce are gaining widespread popularity. By integrating voice and image search tools into eCommerce sites, e-tailers make it easier, faster, and more convenient for consumers — especially those using mobile devices — to find the products they are looking for.

To start a voice search, customers can simply click on the microphone icon on an eCommerce site. Using AI voice recognition and natural language processing, the website will identify what the user said and display all products relevant to their search query. On the other hand, to initiate a visual search, all a user has to do is upload a photo of the item they are looking for or something similar to it. AI will then make suggestions based on the data from the uploaded image.

More efficient inventory and warehouse management

AI-powered demand forecasting solutions can help e-tailers better keep track of their supplies, ensuring that they don’t run out of or overstock particular items. Such solutions enable this by leveraging sales trends and consumer behaviors, projected increases or decreases in demand, or possible supply chain issues that could affect inventory levels.

Many eCommerce businesses are also deploying AI robots in their warehouses. These robots can be programmed to retrieve products once an order has been placed or to store items once they’ve been delivered to the warehouse. This facilitates product dispatch and delivery, so customers receive their orders on time.

Better customer service

eCommerce businesses can leverage AI chatbots to deliver more efficient customer support. These bots can be programmed to facilitate simple transactions that simulate conversations with a live agent, such as questions about when orders will be delivered or the availability of an item. This frees up customer service representatives to focus on addressing higher-level or more complex issues.

Learn more about AI and how it can foster your business’s growth by getting in touch with us today. We’ll tell you all about AI and other innovative technologies that will enhance your operations and improve your profitability.

Published with permission from TechAdvisory.org. Source.

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How AI can shape the future of VoIPArtificial intelligence (AI) can significantly complement Voice over Internet Protocol (VoIP). Here’s how AI-enhanced VoIP can introduce remarkable efficiencies to your business communications. Interactive voice response (IVR) systems with conversational AI An IVR system is designed to automatically respond to customer queries with AI agents. These agents allow businesses to take on more customer calls […]

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How AI can shape the future of VoIP

Artificial intelligence (AI) can significantly complement Voice over Internet Protocol (VoIP). Here’s how AI-enhanced VoIP can introduce remarkable efficiencies to your business communications.

Interactive voice response (IVR) systems with conversational AI

An IVR system is designed to automatically respond to customer queries with AI agents. These agents allow businesses to take on more customer calls without having to hire more human agents. Among AI assistants’ most powerful features are the following:

  • Text and speech recognition – the ability to understand and respond to written and spoken messages
  • Intent recognition – the ability to discern what the person communicating with the AI tool wants to happen based on what that person is saying
  • Contextual guidance – the ability to “keep in mind” what was stated earlier so that the AI tool can understand references to those past statements
  • Multilingualism – the ability to communicate in many different languages

While in a call, AI assistants can concurrently gather and assess all relevant customer data such as personal information and recent transactions to resolve a query. In this manner, this makes them more efficient than human agents who have to put a caller on hold in order to access that caller’s records.

Thanks to machine learning and natural language processing, these AI-powered IVR systems will only get better at communicating with customers over time. However, for more nuanced queries, AI agents still transfer calls to human business representatives, who are better equipped to serve customers.

Chatbot functions

Chatbots are useful programs that receive instructions via textual or auditory means to perform automated tasks.

Like IVR systems, bots are used by businesses to automate customer interactions. AI-powered chatbots go beyond regular bot duties by performing more complex tasks like setting up meetings, inviting attendees, managing schedules, and much more.

AI-powered call recording analysis

AI tools can parse through call recordings to identify issues such as poor customer service. These tools can also identify trends (e.g., increasing customer satisfaction) and the challenges your agents encounter when they provide customer support or try to keep customers from closing their accounts.

AI-enabled web conferencing

Web conferencing has improved over the years with internet speeds and telecom technology constantly developing. AI advances it even further with real-time language translation and speech recognition technology, which greatly benefits businesses with offices in multiple geographic locations and whose stakeholders come from diverse backgrounds.

AI-enabled web conferencing can even provide intelligent prompts and relevant data to guide your conversations and ensure a fruitful meeting.

With AI-powered systems vastly improving contact center operations, businesses are understandably eager to adopt them. There’s so much more that VoIP systems can do for your business, and we’ve got the expertise to handle all your VoIP-related concerns. Just call us today.

Published with permission from TechAdvisory.org. Source.

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AI is transforming healthcare — here’s howIn recent years, advances in technology have had a profound impact on the healthcare industry. For instance, artificial intelligence (AI) is helping medical professionals streamline service delivery to patients. Here are some of the ways that AI is transforming the healthcare sector. Virtual personal health assistants At the helm of the AI revolution are virtual […]

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AI is transforming healthcare — here’s how

In recent years, advances in technology have had a profound impact on the healthcare industry. For instance, artificial intelligence (AI) is helping medical professionals streamline service delivery to patients. Here are some of the ways that AI is transforming the healthcare sector.

Virtual personal health assistants

At the helm of the AI revolution are virtual personal health assistants. A lot of people are already using such apps through their smartphones, wearable devices, computers, and other gadgets to keep track of their heart rate, blood pressure, and diet.

Virtual health assistants can also set a doctor’s appointment for you and remind you about it. They can document your symptoms so you can relay them to your doctor easily and efficiently.

The proliferation of smartwatches and other wearables that utilize AI also helps doctors monitor patients with early-stage heart disease. This enables them to detect potentially life-threatening episodes and deliver the proper treatment earlier, increasing patients’ chances of survival.

Healthcare bots

Healthcare bots are another AI-powered tech making waves in the healthcare industry. These provide quick answers when a patient’s primary healthcare provider is not immediately available. Accessible via the internet or over the phone 24/7/365, bots can ask patients about their medical history, allergies, and medical concerns, and provide immediate, affordable, and legitimate medical advice.

AI research and development is also making patient-physician and physician-physician interactions more efficient. Now available on the market are AI-powered apps that let doctors better understand their patients’ conditions, allowing them to provide better feedback and overall care. There are also apps that let healthcare providers compare their prescribing behaviors with others who are treating or who have treated the same condition.

What’s more, bots help healthcare providers minimize administrative and billing tasks, so they can focus more on medical care.

Health coaching

People with chronic illnesses can gain a lot from using virtual health coaches. For example, patients with diabetes, chronic obstructive pulmonary disease, asthma, and other long-term conditions can find the assistance they need from an AI coach that regularly monitors and analyzes their vital statistics and behaviors. A virtual coach can also provide accurate dietary and medical advice based on a patient’s health data.

These are just some of the ways that AI is transforming the healthcare industry. For questions about how your healthcare organization can leverage AI and other technologies, drop us a line today.

Published with permission from TechAdvisory.org. Source.

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How is technology transforming healthcare?Are you afraid that robots will replace healthcare professionals? Scared that a newly created drug will stir a new kind of addiction, or a genetic test will predict when you'll die? While a future ruled by technological advancements may seem daunting, innovations — especially those pertaining to health and medicine — are always meant to […]

The post How is technology transforming healthcare? appeared first on Complete Technology Resources, Inc..

How is technology transforming healthcare?

Are you afraid that robots will replace healthcare professionals? Scared that a newly created drug will stir a new kind of addiction, or a genetic test will predict when you'll die? While a future ruled by technological advancements may seem daunting, innovations — especially those pertaining to health and medicine — are always meant to make our lives better. It’s best to embrace and put the following technologies to good use to be in a better position to deploy the best healthcare solutions possible.

Artificial intelligence

Artificial intelligence (AI) is redefining the field of healthcare and all its functions by simplifying the analysis of complex medical data. With AI algorithms and software, healthcare professionals can fast-track medical records processing, treatment planning, and drug development, among other laborious tasks.

When the Ebola virus disease ravaged three nations in West Africa, Atomwise partnered with the University of Toronto and IBM to find a treatment for the virus. The drug discovery company applied AI to a complete database of existing drugs and their side effects to look for one that could be repurposed. The AI tech was able to predict two that could significantly reduce the Ebola virus’s infectivity.

More recently, Google’s DeepMind developed an AI tool capable of spotting breast cancer with as much accuracy as a human radiologist. Google Health and researchers from Imperial College London “trained” a computer to detect abnormalities on nearly 29,000 mammograms of women. The AI then outperformed six human radiologists in a screening trial, suggesting the tool’s potential to improve breast cancer diagnosis at an early stage.

The use of AI is also permeating the pharmaceutical industry, with companies using AI technologies to discover new drug candidates and novel therapeutic solutions. These are only a few of the many instances of companies using AI to automate and expedite highly elaborate processes and ultimately improve the delivery of healthcare solutions.

Augmented reality and virtual reality

Augmented reality (AR) and virtual reality (VR) are immersive technologies that allow users to take in information and content visually. While AR pertains to the use of cameras, sensors, and displays to superimpose digital and real-world elements, VR lets users experience and explore entirely simulated environments.

New AR technologies help doctors and surgeons diagnose, treat, and perform surgery on their patients more precisely by providing them with access to real-time data and patient information. For instance, medical practitioners at Imperial College and St. Mary’s Hospital in London are using Microsoft’s HoloLens AR glasses during reconstructive surgery on patients with severe injuries.

Traditionally, surgeons located major blood vessels near wounds using a handheld scanner. With HoloLens, they can overlay 3D digital models of a patient's CT scans onto their body parts during surgery to spot key blood vessels, bones, and muscles.

Meanwhile, a recent Harvard Business Review study found that surgeons who have undergone VR-based training performed 230% better compared to their traditionally trained counterparts. In the study, the VR-trained participants finished a surgical procedure 20% faster and completed 38% more steps correctly.

Medical institutions are also using AR/VR technologies to provide students and trainees with hands-on learning experiences, enabling them to better visualize diverse health issues and scenarios. Using immersive technologies can help them accurately learn and practice procedures without the risk of harming real patients if they make mistakes. What's more, these can allow educators to constantly monitor and give feedback to their students during their education.

Nanotechnology

Nanotechnology is the field of research and innovation concerned with the creation of materials and devices on an extremely small scale. Advancements in this field can pave the way for more effective treatments, rapid diagnosis of diseases, and easier delivery of vaccines through aerosols and patches.

As early as 2014, researchers from the Max Planck Institute designed micro-robots that can swim through bodily fluids and potentially be used to deliver drugs or other medical relief precisely to a target location.

In 2018, researchers from the Massachusetts Institute of Technology (MIT) and Brigham and Women's Hospital designed an electronic pill that can be controlled via Bluetooth. The ingestible capsules can be customized to dispatch medicine and transmit diagnostic information back to a smartphone.

More recently, medical technology company Grapheal developed a wearable patch that can help chronic wounds heal more quickly using electrostimulation. This patch would also allow healthcare providers to remotely monitor the condition of a wound using biosensors, or devices that send out signals when they detect the presence or concentration of a specific biological substance.

Future technological innovations are bound to transform the healthcare industry, and it's our job to make sure it does so for the better.

Call us today and we’ll help you leverage technology to boost your business and help you deliver superior healthcare products and services.

Published with permission from TechAdvisory.org. Source.

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