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Essential tools for remote workingThe global pandemic hasn’t defeated many hard-working managers and teams. By implementing remote work arrangements, they’re meeting deadlines, collaborating on projects, and hitting business goals, all while avoiding the ever-evolving coronavirus. In this article, we’ll go through a list of the essential tools for the new normal that is remote working. But first, here’s why […]

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Essential tools for remote working

The global pandemic hasn’t defeated many hard-working managers and teams. By implementing remote work arrangements, they’re meeting deadlines, collaborating on projects, and hitting business goals, all while avoiding the ever-evolving coronavirus. In this article, we’ll go through a list of the essential tools for the new normal that is remote working.

But first, here’s why remote work is a boon for businesses

For both employers and employees, a remote working arrangement has attractive benefits. Many remote workers report increased job satisfaction ⁠— being spared the stress of a daily commute and having a better work-life balance boost their productivity and overall happiness.

At the same time, organizations can tap into a potentially larger labor pool, hiring from just about anywhere and finding highly skilled talent at lower rates. And in the face of natural calamities, outages, and the ongoing pandemic, a distributed workforce becomes a necessary business continuity measure — a means to protect employees and keep productivity up, even as traditional workplaces remain unavailable.

All of this is possible because we have the technologies to support remote work. With a plethora of software to choose from, we’ve selected the ones that will help your remote teams thrive.

Real-time communication and collaboration software

Every successful organization needs to communicate. When communication breaks down, productivity and engagement suffer. Given the lack of face-to-face contact, regular, real-time communication is arguably more critical for remote teams and their managers. The following apps make it possible, seamless, and simple.

Our picks: Slack, Mattermost, RocketChat, Microsoft Teams, and Join.me

Deemed the alternative to email, Slack is the leader of the pack since it is the easiest to integrate with countless applications. Its basic functionality enables remote workers to direct message (DM) or create “collaboration hubs” around departments, projects, or any topic. Meanwhile, Mattermost and Rocket Chat are open-source tools that recreate many of Slack’s capabilities.

Microsoft Teams and Join.me are well-known video chat and conferencing apps. However, as a full collaboration and communication suite, Teams offers more for Windows users. It allows Voice over Internet Protocol, direct and group messages, and integration with all the Office 365 apps. On the other hand, Join.me does not only provide free video conferencing services,, but it also allows participants to use a cool brainstorming feature called “whiteboarding” for real-time interaction on a shared document.

Remote desktop applications

Work computers often have business apps that our PCs don’t. Accessing your work computer while on the go or out of the office was once unheard of. Remote desktop apps have made it possible, allowing users to work remotely on a computer through another device and from any location.

Our picks: TeamViewer and Splashtop

TeamViewer has capabilities such as screen sharing, file transfer, wake-on-LAN, and clipboard transfer. Free for personal use, the app is easy to set up and is available for multiple operating systems, such as Windows, macOS, and Android. Splashtop has similar capabilities but with the added benefit of “low-latency” transfers or the transfer of a high volume of data and messages with minimal delay.

Project management essentials

When you’re managing dozens of team members located in different parts of the globe, things can start to fall apart quickly. Time differences and distance can create significant complexity if you lack the right tools. These two apps can help you overcome the challenges and streamline project organization and collaboration.

Our picks: Trello and Basecamp

Trello’s overall shining feature is its simplicity. The web-based tool’s approach to project management is built around one concept: the bulletin board. Users can create boards that represent projects, and each board can be populated with cards assigned to specific members and customized with deadlines, comments, and attachments.

Basecamp, on the other hand, is a web-based management tool for planning and collaboration on projects. There’s no installation needed, just your regular web browser to access its powerful core functions that include task management, messaging, collaboration, file sharing, scheduling, quick search, and reporting.

With the current global crisis, remote working tools have become even more crucial to sustaining productivity, accomplishing projects, and solidifying distributed teams. It’s important your organization chooses ones that are well-suited to budget, infrastructure, and goals. Our experts can help make a proper assessment and configure the perfect remote working setup. Talk to us today.

Published with permission from TechAdvisory.org. Source.

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Ways MSPs are empowering businesses amid a global crisisTo make it through the heightened economic uncertainty brought about by the COVID-19 pandemic, businesses are protecting their cash flows and focusing on their core competencies. Managed IT services providers (MSPs) are lending a hand, too — by empowering remote teams and helping small businesses leverage technology to keep operating despite the myriad challenges. Here’s […]

The post Ways MSPs are empowering businesses amid a global crisis appeared first on Complete Technology Resources, Inc..

Ways MSPs are empowering businesses amid a global crisis

To make it through the heightened economic uncertainty brought about by the COVID-19 pandemic, businesses are protecting their cash flows and focusing on their core competencies. Managed IT services providers (MSPs) are lending a hand, too — by empowering remote teams and helping small businesses leverage technology to keep operating despite the myriad challenges. Here’s exactly what MSPs are doing.

Providing infrastructure and service desk capabilities

In today’s digital work landscape, MSPs are keeping their noses to the grindstone to fulfill customer demands and help keep businesses running. While many small companies have taken the first step of transitioning to remote work, they still need help managing the logistics.

Right now, MSPs are providing customers with IT infrastructures and taking on a host of network tasks, including configuring hardware, establishing remote connections, and managing backup and storage options, among other activities. These all help to ensure that company networks are reliable enough to facilitate a remote workforce.

MSPs are also offering service desk capabilities, providing companies with a centralized resource for employees, customers, and business partners to answer questions, troubleshoot problems, and facilitate solutions. Appropriate and timely support is crucial, especially in times of great uncertainty.

Simplifying cloud adoption

Cloud solutions are ideal if IT environments must be quickly modified to meet changing demands or difficulties, which is why MSPs are now helping businesses leverage a variety of cloud technologies and even move their data and applications online.

And because cloud migration can get complex, many MSPs are also offering managed migration plans that help companies transition key workflows and processes to the cloud safely and efficiently.

Offering remote support where possible

The current travel restrictions and social distancing measures make work-related travel difficult and risky. And with highly distributed workforces, many companies would rather source local service technicians for break/fix assistance, cabling, and other IT solutions.

Partnering with MSPs ensures that systems and networks are protected all the time and critical support is provided within 24 hours. What’s even better is that some providers have technicians in different locations, making it easy to provide tools, resources, and support even in hard-to-reach areas.

Delivering flexible solutions

As business needs continue to shift, MSPs must move in lockstep and provide support wherever they can. Here are some other ways MSPs are helping their clients navigate these trying times:

Assisting with IT projects
Because of how broad and challenging IT projects can be, it’s not uncommon for companies to lack the right skills and resources to handle them. MSPs are helping them by providing the expertise and technologies needed to pursue these projects, allowing companies to keep moving forward.

Foregoing long-term contracts
Some companies need IT support and services but can’t afford to commit to long-term contracts. Similarly, some want to augment their IT only for the duration of the COVID-19 pandemic. What's great is many MSPs are providing flexible IT solutions, giving customers all the services and support they need, when they need them.

Offering faster response times
Especially now that downtime could likely spell the end of a business, companies seek quick turnaround times. Since MSPs typically offer 24/7 support and tout specialists with a wide range of experience and knowledge, they can proactively address issues and ensure that IT infrastructures are working as efficiently as possible.

Providing better customer service

As many businesses are still adjusting to the new normal, providing positive customer experiences will go a long way to earning trust and ensuring customer loyalty post-crisis. By being compassionate and empathetic to the situations of their customers, MSPs are showing companies that they're navigating these trying times together.

Call our IT experts today to help configure the perfect remote work setup for your business.

Published with permission from TechAdvisory.org. Source.

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How the cloud helps businesses survive COVID-19Many businesses have been severely affected by the COVID-19 pandemic. If you want your business to survive and maintain its operational efficiency, then you need to invest in the right technology. Investing in the cloud will ensure business continuity while helping you save money. Ensuring continuity and efficiency with the cloud The need to stay […]

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How the cloud helps businesses survive COVID-19

Many businesses have been severely affected by the COVID-19 pandemic. If you want your business to survive and maintain its operational efficiency, then you need to invest in the right technology. Investing in the cloud will ensure business continuity while helping you save money.

Ensuring continuity and efficiency with the cloud

The need to stay at home and practice social distancing have changed the way many businesses operate. With their employees unable to come to the office, organizations are forced to function with a remote team whose members are often miles away from each other.

This is where cloud technology helps. When you migrate your data to the cloud, your files are stored in a centralized server that can be accessed via the internet. So as long as a user has an internet-connected device (like a smartphone or laptop) and has the right login credentials, they can access these files from any location.

The cloud also allows multiple users to work on a single file at the same time. Any change to the file is seen in real-time, which makes it feel like team members are collaborating in the same room.

Moreover, with cloud-based communication tools like Slack, your team can communicate with each other through chat, voice calls, and video conferencing. By incorporating these technologies into your processes, your organization can function efficiently while following social distancing protocols.

Saving money with the cloud

Suddenly adopting a remote work setup after years of strictly on-site operations can take a lot of getting used to. One of the most difficult parts of transitioning is making sure you and your staff have the right hardware and software to perform work-related tasks.

Instead of buying hardware with company funds and issuing these machines to your staff, you can have them use their personal laptop computers and mobile devices instead. With this tactic, however, you’re not sure if your employees’ devices have the appropriate specifications to handle their workload.

If you use special software, you may also have to buy and install them on your staff’s personal devices. In short, whether you issue computers or adopt a bring your own device approach, you’re bound to spend a lot of money to facilitate remote work.

But with cloud computing, you won’t need to buy new hardware. You can host your applications on the cloud, enabling a user to run them through a web browser even if they are not installed in his or her device. And because hosted applications use the cloud provider’s resources, they don’t strain user’s devices and can be used even with older or lower-end computers.

Furthermore, hosting applications on the cloud eliminates the need to install programs in each of your staff’s devices. This is particularly helpful if the software you use has a limit on the number of devices it can be installed on. This way, you save money by not having to invest in newer devices for your staff and wasting time locally downloading the software.

Should you migrate to the cloud now?

The short answer is yes. Thanks to the COVID-19 lockdowns, the ability to work remotely has now become essential to a business’s survival. And the cloud easily facilitates a remote work environment.

See for yourself how the cloud lets you continue doing business even in the middle of a pandemic. Contact us today to get started!

Published with permission from TechAdvisory.org. Source.

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The cloud: Connecting us during the COVID-19 outbreakGovernments across nearly every continent issued stay-at-home orders, which apparently slowed the spread of COVID-19. However, while these drastic measures have saved and continue to save countless lives, the negative repercussions to economies, societies, and individuals’ mental well-being are enormous. Thankfully, the cloud is playing a substantial role in mitigating the effects on all three. […]

The post The cloud: Connecting us during the COVID-19 outbreak appeared first on Complete Technology Resources, Inc..

The cloud: Connecting us during the COVID-19 outbreak

Governments across nearly every continent issued stay-at-home orders, which apparently slowed the spread of COVID-19. However, while these drastic measures have saved and continue to save countless lives, the negative repercussions to economies, societies, and individuals’ mental well-being are enormous. Thankfully, the cloud is playing a substantial role in mitigating the effects on all three.

Cloud computing helps buoy economies

For many people, being forced to stay at home means being unable to earn money or spend money on in-person services and activities that form dense congregations, such as watching movies or attending concerts. Because of this, the world is projected to enter a global recession, although cloud computing helps to put a damper on this in a number of ways:

  • The cloud allows people to work remotely.
    Cloud-based productivity and project management tools let people continue working from the safety of their own homes, thereby helping businesses remain operational despite having empty offices.
  • Cloud hosting solutions support eCommerce activities.
    Regular web hosting services would be overwhelmed by spikes in traffic caused by surges in online shopping. eCommerce shops that are hosted on the cloud, on the other hand, won’t be so easily disrupted, thanks to the cloud’s scalability.
  • Cloud-based payment systems help keep money flowing.
    A dead river is one in which water is stagnant and doesn’t flow. Economies are similar: money needs to keep moving in order for them to thrive. Since people stayed in their homes, economic activity slowed down. However, thanks to cloud-based payment systems, money can still move. Payroll apps let employers pay their staff, while banking and online payment apps let people transact and handle their finances in the comfort of their own homes.

Cloud-based communication apps help keep communities stay together

Communications can be challenging when it’s harder for people to talk face to face, but cloud-based apps keep communities together in the following ways:

  • Social media apps help disseminate truthful information about the pandemic to the public.
    News agencies disseminate the latest developments regarding the pandemic in real time via social networks such as Twitter. Even government agencies and elected officials like New York State Governor Andrew Cuomo broadcast briefings over social media.
  • Chat and video conferencing apps help families and friends keep in touch with each other.
    Much of human communication is actually nonverbal: we discern vocal tone, read body language, and take cues from people’s facial expressions. Moreover, as social beings, we crave interpersonal interactions — and seeing each other’s faces through video calls and video conferencing is the next best thing.

Cloud-based entertainment apps help us pass the time and keep us sane

The isolation brought about by social distancing can be harmful to our mental health. Not being able to party with our friends and work out in the gym can intensify feelings of loneliness and anxiety, as well as exacerbate symptoms of depression. Thankfully, there are many cloud-based apps that can entertain us and give us virtual forms of connection.

  • Content creation apps provide outlets for self-expression and avenues for interaction.
    Even while hunkered down, teens and their families can take part in TikTok challenges to break the boredom. Sharing hilarious Instagram stories gave Emmy Award winner Leslie Jordan an extra boost in fame.
  • Game-streaming services open up libraries of video game titles.
    New video games are expensive, but playing the same titles over and over again can prove tiresome. With game-streaming services, you can play new games without breaking the bank and spend countless hours of fun with old and new online friends.
  • Stay culturally up to date by binge-watching what everyone else is watching.
    Streaming services like Netflix now put their most-viewed shows in top 10 lists, letting you know what you might be missing out on. Of course, people are free to skip shows they don’t like, but they better prepare themselves to be unable to relate when others start discussing these shows!

The cloud is now a ubiquitous part of people’s lives, be it personally or in business. To find out the best cloud solutions for your company, contact our IT experts today.

Published with permission from TechAdvisory.org. Source.

The post The cloud: Connecting us during the COVID-19 outbreak appeared first on Complete Technology Resources, Inc..

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