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What an MSP can do for healthcare providersMore and more healthcare organizations are turning to managed services providers (MSPs) for their IT needs. The outsourced technology support model lets hospitals and clinics focus on being healthcare providers rather than IT professionals learning on the fly. Here's why partnering with MSPs is beneficial for healthcare providers: MSPs guarantee response times When it comes […]

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What an MSP can do for healthcare providers

More and more healthcare organizations are turning to managed services providers (MSPs) for their IT needs. The outsourced technology support model lets hospitals and clinics focus on being healthcare providers rather than IT professionals learning on the fly.

Here's why partnering with MSPs is beneficial for healthcare providers:

MSPs guarantee response times

When it comes to providing healthcare services, constant uptime and availability can be a matter of life and death. Your IT support team shouldn’t be any different. Most MSPs guarantee maximum response times and support lines that are open 24 hours a day.

If something breaks or you come across technical issues in the dead of night, you shouldn’t have to worry about whether an in-house technician takes too long to pick up the phone or can’t make it in.

MSPs help with business continuity plans

You risk putting your practice in jeopardy if your IT team can’t help you recover from an outage or natural disaster. A business continuity plan is an absolute necessity in your healthcare organization — you simply can’t afford to lose all your valuable medical data in the event of a disaster.

MSPs maintain HIPAA-compliant off-site backups and failover systems so you can prevent any sudden regulatory or customer retention issues.

MSPs provide proactive security

In the world of healthcare data security, complying with HIPAA mandates is essential. Failing to meet regulations may result in huge fines, serious penalties, and even the withdrawal of your license to operate.

MSPs offer security services that include identity-based security and encryption, authorized privileges and access control, and data accountability and integrity.

MSPs boost practice efficiency

Healthcare staffing is often a hassle. But thankfully, MSPs can help set up, secure, and support high-tech solutions that reduce your HR concerns. Practices can take advantage of automation, enterprise resource planning software, and database management to reduce human errors and increase operational efficiency.

If you want to learn more about how great technology and support can benefit your healthcare practice, get in touch with us today — we provide the perfect set of IT solutions and outstanding support to drive your organization forward.

Published with permission from TechAdvisory.org. Source.

The post What an MSP can do for healthcare providers appeared first on Complete Technology Resources, Inc..

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Have you updated your firmware yet?When was the last time you checked if the firmware of your gadgets are up to date? If it has been a while, then you need to do so right away. This is because you might be using outdated firmware, and doing so makes you vulnerable to data breaches and other cyberattacks. What is firmware? […]

The post Have you updated your firmware yet? appeared first on Complete Technology Resources, Inc..

Have you updated your firmware yet?

When was the last time you checked if the firmware of your gadgets are up to date? If it has been a while, then you need to do so right away. This is because you might be using outdated firmware, and doing so makes you vulnerable to data breaches and other cyberattacks.

What is firmware?

Firmware is a basic type of software that is embedded into every piece of hardware. It controls the device it’s installed on, cannot be uninstalled or removed, and is only compatible with the make and model of the hardware it is installed on. Think of it like a translator between your stiff and unchanging hardware and your fluid and evolving software. For example, the firmware of a TV remote control processes the button presses and sends that data into a format that the TV can understand.

Why is firmware security important?

To clearly explain the importance of firmware security, let’s use the firmware installed in a router as an example.

When you buy a router and plug it in, its firmware allows it to connect devices to your wireless network with almost zero input from you. However, if the router manufacturer is outside of California, then they might still be using the same username and password for the same router model, if not for all router models. If you don't change these default settings, you could be exposed to hackers.

Default usernames and passwords is an example of a known vulnerability, and firmware could have other vulnerabilities that cybercriminals could exploit. Black hat hackers could use these to spy on you, steal or corrupt your data, or even damage your systems. Unfortunately, firmware exploits are not rare occurrences. Not too long ago, a cybersecurity professional discovered that sending a 33-character text message to a router generated an SMS response that included the administrator username and password.

How do I protect myself?

The best way to defend yourself from firmware exploits is to immediately roll out firmware updates from the device’s manufacturer. With that said, you need to keep in mind that every manufacturer has different procedures for checking and updating firmware. For instance, if you have a D-Link router, typing “192.168.0.1” into a web browser will allow you to access its firmware and update process, assuming you have the username and password. If you’re unfamiliar with your router manufacturer’s procedures, you can type “[manufacturer name] router firmware update” on any search engine like Google.

But remember, routers are just one example of how firmware affects your cybersecurity posture. Hard drives, motherboards, and even mice and keyboards need to be checked as well. We understand this can be extremely tedious, and that’s why we highly recommend hiring an IT provider to take care of it for you. If you’re curious about what else we can do to help, give us a call today!

Published with permission from TechAdvisory.org. Source.

The post Have you updated your firmware yet? appeared first on Complete Technology Resources, Inc..

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