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Increase your organization’s productivity with Workplace AnalyticsMicrosoft Workplace Analytics is a powerful tool that gathers data from Office 365 applications such as Word, Excel, and Outlook, gleaning insights about your employees’ performance. This solution provides a better understanding of how every member of your team spends their time at work and helps improve both employee engagement and productivity. How does Workplace […]

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Increase your organization’s productivity with Workplace Analytics

Microsoft Workplace Analytics is a powerful tool that gathers data from Office 365 applications such as Word, Excel, and Outlook, gleaning insights about your employees’ performance. This solution provides a better understanding of how every member of your team spends their time at work and helps improve both employee engagement and productivity.

How does Workplace Analytics work?

A paid add-on to Office 365 enterprise plans, Workplace Analytics extracts behavioral insights from data gathered from emails, calendars, documents, and Office 365 apps. This means any data an employee enters into Office 365 can be used to assess their performance and productivity.

The data from which insights are gleaned are generated by employees themselves — how much time they spend on meetings, who they communicate with, and how much time they spend on productive tasks.

All this data can be viewed on the Workplace Analytics dashboard, where information is sorted using the following metrics:

  • Week in the life provides information on how the entire organization spends time and how employees collaborate with one another.
  • Meetings overview shows the amount of time people spend in meetings.
  • Management and coaching presents information about one-on-one meetings between each employee and their direct manager.
  • The internal networks metric shows how people within your organization communicate and collaborate with one another.
  • External collaboration provides insights into how your employees connect with individuals or teams from third-party organizations.
  • Teams collaboration takes a look at how employees and managers use Microsoft Teams to communicate with their colleagues.

What does Workplace Analytics aim to do?

Workplace Analytics is designed to solve businesses' most common problems, specifically issues related to productivity and engagement.

Using Workplace Analytics data, business leaders can develop effective productivity strategies for the entire company. For instance, if the data shows that employees spend 60% of their time in meetings, managers can come up with a strategy to make meetings shorter or less frequent so staff can focus on productive tasks. Similarly, human resources personnel can use data on employees’ work patterns to identify the causes of burnout — now a widespread issue across businesses and industries — and make recommendations to address it.

Workplace Analytics can be also used to determine how workers collaborate with internal and external parties. Suppose a member of your sales team frequently works and communicates with certain vendors. The sales team's manager can pull up Workplace Analytics data and use it to assess whether or not this collaboration is helping the team meet targets, or if it’s causing them to miss out on other, more critical opportunities for collaboration and/or making a sale. Based on this information, the manager can also identify which employees are most likely to meet or exceed their targets and set company-wide standards accordingly.

Finally, Workplace Analytics allows managers to determine an employee’s level of engagement, and whether workloads are fairly distributed among workers and/or departments.

To ensure you get the full benefits of Workplace Analytics, partner with a reputable managed IT services provider like us. Our experts are highly skilled and experienced in implementing and managing Microsoft programs and services, so you can rest easy knowing your business is in good hands. Drop us a line today.

Published with permission from TechAdvisory.org. Source.

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Business communications: Teams or Meet?Microsoft and Google have been competing on almost every front, and both have made big strides in machine learning, cloud computing, and productivity software. In terms of communication solutions, the tech powerhouses are also neck and neck with Microsoft Teams and Google Meet. These platforms share common calling and video conferencing features, but depending on […]

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Business communications: Teams or Meet?

Microsoft and Google have been competing on almost every front, and both have made big strides in machine learning, cloud computing, and productivity software. In terms of communication solutions, the tech powerhouses are also neck and neck with Microsoft Teams and Google Meet. These platforms share common calling and video conferencing features, but depending on your organization’s requirements, one may be more ideal for your company than the other.

Calling features

Microsoft Teams and Google Meet both offer enterprise-grade security, 1080p HD-quality video, and screen sharing capabilities, but there are some slight differences.

In the free version of Microsoft Teams, there is no limit to the number of people who can use its chat and document collaboration functions. Meanwhile, up to 20 users can join an audio or a video call. This number increases to 250 in the paid version.

What’s great about Microsoft Teams is it supports meeting and group call recording, and even has captions and transcription features. It also has an inline message translation feature that translates messages into the language specified in a user’s settings.

On the other hand, Google Meet’s free version supports up to 100 participants in a video call. What’s more, it has intelligent built-in features like muting and auto screen focus, which automatically switches the screen to the person who is currently talking. It also lets people join meetings even without Wi-Fi or data through unique dial-in phone numbers.

Integrations and add-ons

Microsoft Teams is, first and foremost, a unified platform that allows users to communicate and collaborate on a single platform. It comes with powerful content collaboration on Microsoft 365 apps (e.g., Word, PowerPoint, Excel) and easily integrates with hundreds of other productivity and collaboration platforms.

Meanwhile, being a Google product, Google Meet fully integrates with Google Workspace (formerly G Suite). For instance, users can schedule appointments and set call reminders within Google Meet using Google Calendar. Users can even broadcast their presentations live on YouTube.

Pricing

Both Microsoft Teams and Google Meet have free versions but with limited features. With the free version of Microsoft Teams, users can join a meeting and use its screen and file sharing features even without an account. However, they cannot record and save meetings. They also cannot take advantage of call encryption and call-in features if they do not have a Microsoft 365 account.

The most affordable subscription is $5 per month per user, and an additional $4 per user is needed for the call-in capabilities. Adding webinar features is also an additional cost if users want to livestream events to hundreds of people.

Meanwhile, users can use Google Meet for free with their personal Gmail accounts, but also with limited capabilities. A subscription that starts at $6 per month per user, however, lets users get Google Meet along with all the other powerful Google business apps and tools.

What works for you?

Knowing the similarities and differences between the two platforms, it should be easy for you to decide which suits your business the best. Google designed Google Meet for startups and small companies that need a low-cost communications solution, while Microsoft Teams, with its robust features, is suitable for small and large businesses alike.

If you’re still unsure about either product, you can opt for a free trial to help you in making the decision. Otherwise, you can contact our team today so we can recommend a VoIP solution that’s perfect for your business.

Published with permission from TechAdvisory.org. Source.

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Clean IT up: Emails, chats, and files in one appIt can be overwhelming to have several windows open to manage your company email, chats, and any cloud storage just to perform your daily tasks. Microsoft Teams helps streamline the basic necessities of office work to help you overcome the challenges of multitasking. The convenience of chat apps has enabled workers to cut time spent […]

The post Clean IT up: Emails, chats, and files in one app appeared first on Complete Technology Resources, Inc..

Clean IT up: Emails, chats, and files in one app

It can be overwhelming to have several windows open to manage your company email, chats, and any cloud storage just to perform your daily tasks. Microsoft Teams helps streamline the basic necessities of office work to help you overcome the challenges of multitasking.

The convenience of chat apps has enabled workers to cut time spent chatting with colleagues and spend more time doing their tasks. What’s more, work-related software is increasingly becoming more mobile- and user-friendly, with apps like Microsoft Teams bringing together several different platforms. Here’s how you can use that to your advantage:

Use SharePoint to store and share files

You might already be using SharePoint to store files and collaborate with your teammates. But did you know that in every Teams channel, you can click the Files tab to share files from SharePoint with team members? You can also access SharePoint files already shared in the channel and use Office Online or Office Desktop to collaborate on those files.

Forward emails into a channel

You get countless emails every day, many of which might be buried in your inboxes. Fortunately, Microsoft makes it easy to forward any email message from Outlook to a Teams channel so they show up in both platforms.

To do this, click the ellipsis (...) next to any channel name and select Get email address. This generates an email address for the channel, which you can copy and use to forward files, documents, and messages.

Stick with a few groups

While you can create as many groups within your organization as you like, going overboard can result in a cluttered messaging interface that overwhelms team members. Instead, you can create groups based on the number of projects and team members involved ー you can always add more if necessary.

Set up audio conferencing

Teams lets you host voice meetings with groups or with just one team member. This is particularly useful when communicating with remote workers or clients, in which case you can give them guest access to your Teams channel. Guest access ensures they’re able to communicate with someone but unable to view private information.

Test communication strategies

Just because some of the features in Teams overlap with other Microsoft platforms, such as Yammer and Skype for Business, doesn’t mean they’re all redundant. Think of it as a chance to test different communication strategies to find out what works best for you. For instance, if most of your clients have a Skype ID, you can use Skype for client calls.

Share conversations with new team members

Teams makes onboarding new hires easy. Rather than forwarding numerous emails and documents to new employees, use Teams to share past conversations and projects with them. This enables everyone to catch up without having to deal with cumbersome documents.

Microsoft Teams and other Office solutions are equipped with plenty of useful features that can take some time to master. But by taking advantage of these tools, you’ll be able to save time and maximize efficiency without having to spend a dime. If you have any questions about Microsoft Office and how it can benefit your business, don’t hesitate to give us a call.

Published with permission from TechAdvisory.org. Source.

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Groups, Yammer, and Teams: When should you use them?While most Microsoft 365 apps serve a particular purpose, tools like Outlook Groups, Yammer, and Microsoft Teams can all be used for office communication and collaboration. However, there are a few small differences. Read on to learn more. Outlook Groups With Outlook Groups, every member gets a shared inbox, calendar, project planner, notebook, and document […]

The post Groups, Yammer, and Teams: When should you use them? appeared first on Complete Technology Resources, Inc..

Groups, Yammer, and Teams: When should you use them?

While most Microsoft 365 apps serve a particular purpose, tools like Outlook Groups, Yammer, and Microsoft Teams can all be used for office communication and collaboration. However, there are a few small differences. Read on to learn more.

Outlook Groups

With Outlook Groups, every member gets a shared inbox, calendar, project planner, notebook, and document library. You can also connect to third-party apps such as Twitter, Trello, and Mailchimp, so notifications are sent directly to your shared inbox.

This means all relevant messages and information are sent to one place, so if most of your conversations are done via email, Outlook Groups is ideal. What’s more, HR and sales departments that communicate with external parties will also find plenty of uses for its email features.

A big downside of Outlook Groups, however, is email overload. Because all messages and notifications are sent to one inbox, users may become overwhelmed by the number of emails they have to sort through every day.

Microsoft Teams

Microsoft Teams, a chat-based collaboration platform similar to Slack, works with Skype for Business so you can text, call, video chat, and share files with colleagues. Thanks to its seamless integrations with other Microsoft 365 programs, you can even work on shared files without leaving the app.

Unlike Groups, Microsoft Teams is designed for more advanced collaboration, making it great for completing projects with tight deadlines or other tasks requiring immediate feedback.

Yammer

Much like Groups and Teams, Yammer works well with other Microsoft 365 tools like Outlook and OneDrive. However, Yammer is a professional social media app designed to foster open communication and break down barriers between teams.

With Yammer, important files and announcements can be shared with the entire company like an office bulletin board. Users can also see the most popular post on their feeds, follow it, and even comment.

Yammer also takes design elements and features from social media apps like Facebook, making it a popular choice for companies with millennials in their workforce.

Although we’ve discussed the fundamental differences between Groups, Teams, and Yammer, we’ve barely scratched the surface of what each app can do. To figure out which apps you need, you must understand how your employees work, how they prefer to collaborate, and what you want to achieve from such collaborations.

But there’s another way to find the right app for your business: ask the experts. Contact us today for an IT assessment!

Published with permission from TechAdvisory.org. Source.

The post Groups, Yammer, and Teams: When should you use them? appeared first on Complete Technology Resources, Inc..

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