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Comparing HDD and SSDPeople who buy desktop or laptop computers today need to choose between getting a solid state drive (SSD) or a hard disk drive (HDD) as a primary storage component for their device. But which one is the better choice? In this article, we outline the differences between SSD and HDD, as well as their pros […]

The post Comparing HDD and SSD appeared first on Complete Technology Resources, Inc..

Comparing HDD and SSD

People who buy desktop or laptop computers today need to choose between getting a solid state drive (SSD) or a hard disk drive (HDD) as a primary storage component for their device. But which one is the better choice? In this article, we outline the differences between SSD and HDD, as well as their pros and cons, so you can make the right decision for your next purchase.

What is an HDD?
A hard disk drive (HDD) is a computer storage device that’s comprised of metal platters with a magnetic coating, spindle, and various moving parts to process and store data. The common size for laptop hard drives is the 2.5” model, while a larger 3.5” model is usually found in desktop computers.

What is an SSD?
A solid state drive (SSD) is another type of data storage device that performs the same job as an HDD. But instead of storing data on metal platters, an SSD uses flash memory chips and an embedded processor to store, retrieve, and cache data. It is roughly the same size as a typical HDD and looks like a smartphone battery. .

HDD and SSD comparison
Now let’s take a closer look at the two devices. We break it down into the following main categories:

Speed
This is where SSDs truly prevail. While HDDs need a long time to access data and files because the disk must spin to find it, SSDs can complete this task 200% faster since data is instantly accessed through flash memory chips. This is why an SSD-equipped PC will boot within seconds and deliver blazing fast speeds for launching programs and applications, whereas a computer that uses an HDD will take a much longer time to boot the operating system, and will perform slower than an SSD during normal use.

Capacity
As of writing, SSD units max out at 60 TB storage capacity. Although there are large SSDs, anything that’s over 512 GB is beyond most people’s price range. HDDs, on the other hand, have large capacities (1–2 TB) available for much more affordable prices.

Durability
HDDs consist of various moving parts and components, making them susceptible to shock and damage. The longer you use your HDD, the more they wear down and eventually end up failing. Meanwhile, SSDs use a non-mechanical flash storage mounted on a circuit board, providing better performance and reliability, and making it more likely to keep your files and data safe.

Noise
An HDD can sometimes be the loudest part of your computer. Even the highest-performing HDDs will emit some noise when the drive is spinning back and forth to process data. SSDs have no moving parts, so it makes no noise at all.

Heat
More moving parts means more heat, and HDD users will have to accept that their device will degenerate over time because of the heat HDDs produce. An SSD uses flash memory, generating less heat, so they have a longer lifespan.

Cost
SSDs are much more expensive than HDDs, although today the price difference has narrowed considerably. This is why most computers with an SSD only have a few hundred gigabytes of storage. HDDs are about twice as cheap as SSDs.

Despite the higher costs and lower storage capacity, SSD is the clear winner over HDD in terms of performance. While you’re paying more for less memory with an SSD, you’re investing in a faster and far more durable data storage option in the long run.

We recommend using an SSD as the primary storage for your operating system, applications, and most-used programs. You can install an HDD on the same computer to store documents, movies, music, and pictures; these files don’t need to leverage the incredible access times and speed of SSD.

Published with permission from TechAdvisory.org. Source.

The post Comparing HDD and SSD appeared first on Complete Technology Resources, Inc..

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VoIP’s hold message options are easyA CNN survey revealed that 70% of callers in the US who are put on hold in silence hang up within 60 seconds. That’s why businesses are looking into different on-hold options to keep customers happy and are finding wonderful solutions from VoIP systems. When an operator asks a client for permission to put them […]

The post VoIP’s hold message options are easy appeared first on Complete Technology Resources, Inc..

VoIP’s hold message options are easy

A CNN survey revealed that 70% of callers in the US who are put on hold in silence hang up within 60 seconds. That’s why businesses are looking into different on-hold options to keep customers happy and are finding wonderful solutions from VoIP systems.

When an operator asks a client for permission to put them on hold, what they’re really saying is “Can you wait a short time not talking to anybody?” It occurs at different times throughout a call, and for varying durations. VoIP phone systems help make this lull period engaging with music, messages, and other information.

Music

A North American Telecom study found that callers who hear music while on hold will stay on the line 30 seconds longer than those who experience silence. While old phone systems also had a music on hold feature, VoIP services enhance this feature and offer more options.

Instead of being limited to legacy tools’ music loops, VoIP systems let you easily upload your audio of choice. Just a tip: use music that suits your brand, and take your clientele’s demographics into account. The upbeat music that a sporting good brand uses might not work for an investment bank.

With VoIP systems, you can customize the frequency and duration of a track and configure whether the music restarts or continues where it left off when a caller is placed back on hold. You can also set the order of different tracks or randomize them for callers.

Messages

Customers who are put on hold are captive audiences for your marketing messages. VoIP systems let you record a variety of messages for different numbers according to the purpose of the caller. For example, if the caller wants to get in touch with the sales department, the on-hold message could inform them of current special offers, promotions, or sales.

“Hold message” scripts that utilize your company’s TV and radio ads might elicit an “I think I’ve heard this somewhere” response. Conversely, you could put a totally new spin on the usual tone and style of your marketing messages and really get creative with humorous mini-commercials that make your customers chuckle (and a little bit of levity never hurt nobody!).

For the service department, you can use soothing messages that assure the customer that an agent is taking care of their concerns. Using a service-appropriate message makes them feel like they’re getting personalized care.

Information

New information and intriguing anecdotes will take their minds off of the notion that they aren’t being served (when in fact, you are hard at work addressing their concerns at the other end of the line), so you could also pose a playful trivia or “Did you know?” kind of contest where providing a correct answer once the call resumes wins them a prize.

VoIP systems’ rich on-hold functionality allows you to turn the on hold experience into a positive customer service experience. Make sure this window of opportunity isn’t slammed shut. Get in touch with us today and we’ll help you increase the odds that your clients will hold the line happily.

Published with permission from TechAdvisory.org. Source.

The post VoIP’s hold message options are easy appeared first on Complete Technology Resources, Inc..

Read More

VoIP’s hold message options are easyA CNN survey revealed that 70% of callers in the US who are put on hold in silence hang up within 60 seconds. That’s why businesses are looking into different on-hold options to keep customers happy and are finding wonderful solutions from VoIP systems. When an operator asks a client for permission to put them […]

The post VoIP’s hold message options are easy appeared first on Complete Technology Resources, Inc..

VoIP’s hold message options are easy

A CNN survey revealed that 70% of callers in the US who are put on hold in silence hang up within 60 seconds. That’s why businesses are looking into different on-hold options to keep customers happy and are finding wonderful solutions from VoIP systems.

When an operator asks a client for permission to put them on hold, what they’re really saying is “Can you wait a short time not talking to anybody?” It occurs at different times throughout a call, and for varying durations. VoIP phone systems help make this lull period engaging with music, messages, and other information.

Music

A North American Telecom study found that callers who hear music while on hold will stay on the line 30 seconds longer than those who experience silence. While old phone systems also had a music on hold feature, VoIP services enhance this feature and offer more options.

Instead of being limited to legacy tools’ music loops, VoIP systems let you easily upload your audio of choice. Just a tip: use music that suits your brand, and take your clientele’s demographics into account. The upbeat music that a sporting good brand uses might not work for an investment bank.

With VoIP systems, you can customize the frequency and duration of a track and configure whether the music restarts or continues where it left off when a caller is placed back on hold. You can also set the order of different tracks or randomize them for callers.

Messages

Customers who are put on hold are captive audiences for your marketing messages. VoIP systems let you record a variety of messages for different numbers according to the purpose of the caller. For example, if the caller wants to get in touch with the sales department, the on-hold message could inform them of current special offers, promotions, or sales.

“Hold message” scripts that utilize your company’s TV and radio ads might elicit an “I think I’ve heard this somewhere” response. Conversely, you could put a totally new spin on the usual tone and style of your marketing messages and really get creative with humorous mini-commercials that make your customers chuckle (and a little bit of levity never hurt nobody!).

For the service department, you can use soothing messages that assure the customer that an agent is taking care of their concerns. Using a service-appropriate message makes them feel like they’re getting personalized care.

Information

New information and intriguing anecdotes will take their minds off of the notion that they aren’t being served (when in fact, you are hard at work addressing their concerns at the other end of the line), so you could also pose a playful trivia or “Did you know?” kind of contest where providing a correct answer once the call resumes wins them a prize.

VoIP systems’ rich on-hold functionality allows you to turn the on hold experience into a positive customer service experience. Make sure this window of opportunity isn’t slammed shut. Get in touch with us today and we’ll help you increase the odds that your clients will hold the line happily.

Published with permission from TechAdvisory.org. Source.

The post VoIP’s hold message options are easy appeared first on Complete Technology Resources, Inc..

Read More

VoIP’s hold message options are easyA CNN survey revealed that 70% of callers in the US who are put on hold in silence hang up within 60 seconds. That’s why businesses are looking into different on-hold options to keep customers happy and are finding wonderful solutions from VoIP systems. When an operator asks a client for permission to put them […]

The post VoIP’s hold message options are easy appeared first on Complete Technology Resources, Inc..

VoIP’s hold message options are easy

A CNN survey revealed that 70% of callers in the US who are put on hold in silence hang up within 60 seconds. That’s why businesses are looking into different on-hold options to keep customers happy and are finding wonderful solutions from VoIP systems.

When an operator asks a client for permission to put them on hold, what they’re really saying is “Can you wait a short time not talking to anybody?” It occurs at different times throughout a call, and for varying durations. VoIP phone systems help make this lull period engaging with music, messages, and other information.

Music

A North American Telecom study found that callers who hear music while on hold will stay on the line 30 seconds longer than those who experience silence. While old phone systems also had a music on hold feature, VoIP services enhance this feature and offer more options.

Instead of being limited to legacy tools’ music loops, VoIP systems let you easily upload your audio of choice. Just a tip: use music that suits your brand, and take your clientele’s demographics into account. The upbeat music that a sporting good brand uses might not work for an investment bank.

With VoIP systems, you can customize the frequency and duration of a track and configure whether the music restarts or continues where it left off when a caller is placed back on hold. You can also set the order of different tracks or randomize them for callers.

Messages

Customers who are put on hold are captive audiences for your marketing messages. VoIP systems let you record a variety of messages for different numbers according to the purpose of the caller. For example, if the caller wants to get in touch with the sales department, the on-hold message could inform them of current special offers, promotions, or sales.

“Hold message” scripts that utilize your company’s TV and radio ads might elicit an “I think I’ve heard this somewhere” response. Conversely, you could put a totally new spin on the usual tone and style of your marketing messages and really get creative with humorous mini-commercials that make your customers chuckle (and a little bit of levity never hurt nobody!).

For the service department, you can use soothing messages that assure the customer that an agent is taking care of their concerns. Using a service-appropriate message makes them feel like they’re getting personalized care.

Information

New information and intriguing anecdotes will take their minds off of the notion that they aren’t being served (when in fact, you are hard at work addressing their concerns at the other end of the line), so you could also pose a playful trivia or “Did you know?” kind of contest where providing a correct answer once the call resumes wins them a prize.

VoIP systems’ rich on-hold functionality allows you to turn the on hold experience into a positive customer service experience. Make sure this window of opportunity isn’t slammed shut. Get in touch with us today and we’ll help you increase the odds that your clients will hold the line happily.

Published with permission from TechAdvisory.org. Source.

The post VoIP’s hold message options are easy appeared first on Complete Technology Resources, Inc..

Read More