508-909-5961 [email protected]

How to avoid common VoIP problemsWhen it comes to saving money for small businesses, Voice over Internet Protocol (VoIP) is one solution that is all the rage. But not all VoIP systems are built the same. So when you’re ready to install this new technology for your business, here are some common VoIP pitfalls to be aware of. Poor call […]

The post How to avoid common VoIP problems appeared first on Complete Technology Resources, Inc..

22 Jul, 2019 / by Complete Technology Resources / in VoIP category
How to avoid common VoIP problems

When it comes to saving money for small businesses, Voice over Internet Protocol (VoIP) is one solution that is all the rage. But not all VoIP systems are built the same. So when you’re ready to install this new technology for your business, here are some common VoIP pitfalls to be aware of.

  • Poor call quality
  • Complicated and frustrating VoIP system management
  • Negative on-hold experience for customers

Experiencing any of these issues can tarnish your company’s reputation and result in a loss of profits, so it’s important to implement the following solutions.

Know what you want out of your VoIP phone solution

If your business handles hundreds of customer service calls a day, you will have different telephony needs than a business that is mainly using their phone system as a method for internal communication. That’s why it’s important to know exactly what you want out of your VoIP phone solution. Do you want to use it to answer a few customer service calls a day and communicate between internal staff? Will you be holding video meetings with it? If you know what you want out of your VoIP system in advance, it sets you up to have a practical discussion of your bandwidth and feature requirements with a service provider.

Find an experienced service provider

VoIP providers can make or break the success of your new phone system. The three problems listed above can all be avoided with an experienced service provider installing and maintaining your system. They let you know the strengths, weaknesses, and limitations of the technology, and give you realistic expectations of what you’ll get from the service. This ensures you aren’t let down and that you don’t suffer a bad telephony experience that irritates customers.

A trusted VoIP provider will also have in-depth experience with installations. They can help you define a strategy that meets your business’s specific needs, provide recommendations on system design and management, and enable the superb call experience your customers expect. Additionally, the right VoIP providers may offer training and support to ensure you understand how to use the system effectively. They’re also a quick phone call away if problems arise.

What if your existing VoIP system has turned buggy?

Although it’s better to consult an experienced VoIP provider before your initial installation, it’s not too late to course-correct. A trusted VoIP provider can help you resolve many of the issues you’re experiencing. Don’t settle for a VoIP system that hurts your business. You can make VoIP work for your business, and save thousands of dollars in the process.

If you need advice on installing a new VoIP system or fixing your current one, don’t hesitate to call us. Our experts can provide you with the consultation, support, and service that enables your business to enjoy the cost savings and power of VoIP. Call us today.

Published with permission from TechAdvisory.org. Source.

The post How to avoid common VoIP problems appeared first on Complete Technology Resources, Inc..

Read More

How Office Delve worksMore and more small- to medium-sized businesses (SMBs) are relying on Microsoft's Office 365 as their productivity suite of choice. When this software solution was released years ago, the developers mentioned that they see Office 365 as the ideal tool to help colleagues become more productive, collaborate more efficiently, and get work done. Bringing all […]

The post How Office Delve works appeared first on Complete Technology Resources, Inc..

19 Jul, 2019 / by Complete Technology Resources / in Office, Office 365 category
How Office Delve works

More and more small- to medium-sized businesses (SMBs) are relying on Microsoft's Office 365 as their productivity suite of choice. When this software solution was released years ago, the developers mentioned that they see Office 365 as the ideal tool to help colleagues become more productive, collaborate more efficiently, and get work done. Bringing all these elements together is Microsoft's Office Delve.

What is Office Delve?

Office Delve is a cloud-based data visualization tool that helps business users get the most out of their data related to Office 365. This nifty tool allows you to:

  • Discover new information – Delve displays information from different sources in Office 365 that you may find useful for what you’re currently working on.
  • Discover what you need – Documents you have seen before, or have recently worked on, are highlighted and made easier for you to find, regardless of where they are stored. This makes it less taxing to find work you have been doing in the past, and continue from where you left off.
  • Discover new connections – Typing a name in Office 365 will allow you to see what a user is working on, their connections, and even connect with them to build relationships and share information. 

How does it work?

Microsoft has powered Delve with a tool called Graph to provide users with information they'll likely find useful. Graph maps the relationships between the various Office 365 users in your company, and the content/information related to them.

This “map” is then used by Delve to provide users with what they need, when they need it. Content and information is displayed on a card-based screen, which can be found under the Delve tab in the main Office 365 launch screen.

Aside from content such as profile information, links to documents, or information, users can also see: likes, views, comments, and tags, which brings a deeper social integration into Office 365.

Delve also orders content a number of different ways, including:

  • What you’ve recently worked on – shows you content in card-form that you have recently opened or worked on
  • Content that has been shared with you – shows the content your colleagues have shared with you
  • Content that has been presented to you – shows content that colleagues have presented recently, or content that has been sent to you

While this idea works great on the desktop, many Office 365 users access their systems from their mobile devices. The good news is that Delve is also available to mobile users. On your device, you can browse cards with files, swipe left or right on each card to view files, and even search for colleagues and view files they have shared with you and their recent activity.

Is my data safe with Office Delve?

In Delve, only you can see your documents because there are no changes in permissions. Unauthorized third parties cannot view your activities, like what documents you opened, what emails you sent out and received, or what conversations you had on Skype for Business. Other people can see that you edited a document, but only if they have access to that same file.

If you are looking to learn more about Delve, contact us today.

Published with permission from TechAdvisory.org. Source.

The post How Office Delve works appeared first on Complete Technology Resources, Inc..

Read More

Web hosting explainedAre you looking to create a website for your business? Aside from the design and functionality of your website, make sure you also look into your web host. To get you started, here is a quick explanation of what a web host is and the two most common types of hosting. What is a web […]

The post Web hosting explained appeared first on Complete Technology Resources, Inc..

18 Jul, 2019 / by Complete Technology Resources / in Uncategorized category
Web hosting explained

Are you looking to create a website for your business? Aside from the design and functionality of your website, make sure you also look into your web host. To get you started, here is a quick explanation of what a web host is and the two most common types of hosting.

What is a web host?
A web host sells or leases memory space on its servers so your website can have a virtual location on the internet. Their services include online storage for all of your site’s files and web pages.

Many web hosts also offer domain name hosting, which creates a web address that users can type to access your website (e.g. google.com, inc.com, etc.). Combine these two hosting services and you have the main foundations for your website.

You can also get domain-based email addresses (e.g. [email protected]) and website databases from web hosts. Essentially, your web host can store everything your website needs.

When you sign up with a web host, you will usually pay a monthly fee, which the company uses to maintain and invest in new servers for hosting, increase access speeds, and provide better services.

What are the two most common types of web hosting?
There are hundreds, if not thousands of web hosts around the world, but they usually fall in one of two categories:

  • Shared hosting – Multiple, different websites are stored on one physical hosting server. Sites have their own partition (section of storage) that is kept separate from other sites on the same server.
  • Dedicated hosting – One website is hosted per server. This means you have all of the server’s capacity to yourself.

Which hosting type is best for my business website?
Most websites use shared hosting because it’s more affordable while still offering generally stable access and access speeds. This is the ideal hosting type for most small- and medium-sized businesses (SMBs) with fairly simple websites.

If your website is going to be large (e.g. thousands of pages) and you are going to host complex features like advanced eCommerce, streaming, etc., then it would be best to opt for a dedicated hosting service. Examples of large sites include Google, Amazon, and government sites, among others.

With numerous web hosts out there, selecting the right fit can be quite challenging. But with our IT expertise and solutions, we can help you find the web host that will work best for your business needs. Contact us today to get started with your online presence.

Published with permission from TechAdvisory.org. Source.

The post Web hosting explained appeared first on Complete Technology Resources, Inc..

Read More

Prioritizing data backups with analyticsStaggering amounts of information is generated every day and many businesses would struggle to operate without their databases. In fact, experts agree that by 2020, there will be 1,700 gigabytes of data generated per person on the planet. If you’re a business that’s worried about protecting its data, analytics tools are a great place to […]

The post Prioritizing data backups with analytics appeared first on Complete Technology Resources, Inc..

17 Jul, 2019 / by Complete Technology Resources / in Business Continuity category
Prioritizing data backups with analytics

Staggering amounts of information is generated every day and many businesses would struggle to operate without their databases. In fact, experts agree that by 2020, there will be 1,700 gigabytes of data generated per person on the planet. If you’re a business that’s worried about protecting its data, analytics tools are a great place to start.

An excess of information

Nowadays, too much data may sound like a good thing. But for many organizations, creating backups in real-time isn’t economical. So if you’ve wondered how you should structure your backup plan to prioritize the critical files, we have an answer: Analytics tools.

Analyzing vast amounts of data quickly and affordably has never been easier for small- and medium-sized businesses (SMBs). The key is working with experienced IT professionals to customize a solution to meet your needs. As an MSP (managed IT services provider), we’ve spent years designing business continuity and disaster recovery plans, often for SMBs that couldn’t create backups every hour.

A smarter solution

Depending on your needs, we can set up sophisticated analytics tools that determine what is most essential to your business’s day-to-day operations. These solutions prioritize data in order of importance and translate that to a backup structure that ensures the right data is safe and sound should disaster strike.

These tools integrate with your existing data-backup solution but provide it with a map of what to save first, and what to leave for later. That results in faster recovery times in the event of untimely outages or disruptions. Furthermore, using analytics increases efficiency and decreases overall backup costs by providing a better picture of what is unimportant versus what is unnecessary.

SMBs have been the drivers of innovation for decades because, as they say, “necessity is the mother of invention.” So whether you’re interested in top-of-the-line IT solutions or just need to get a better handle on disaster recovery, we’re ready to create a customized backup solution, just for you. Take a second to analyze that, then give us a call.

Published with permission from TechAdvisory.org. Source.

The post Prioritizing data backups with analytics appeared first on Complete Technology Resources, Inc..

Read More