508-909-5961 [email protected]

Improve collaboration with G SuiteG Suite has made accessing emails, sharing files, and working remotely much easier. This all-in-one computing, productivity, and collaboration tool can revolutionize small- to medium-sized businesses’ (SMBs) work processes. Here are some tips to configure it. Allow display views inside and outside your business Activity dashboards typically provide limited details on file activity that one […]

The post Improve collaboration with G Suite appeared first on Complete Technology Resources, Inc..

Improve collaboration with G Suite

G Suite has made accessing emails, sharing files, and working remotely much easier. This all-in-one computing, productivity, and collaboration tool can revolutionize small- to medium-sized businesses’ (SMBs) work processes. Here are some tips to configure it.

Allow display views inside and outside your business

Activity dashboards typically provide limited details on file activity that one can view. Not so when you enable G Suite's view history. With this function, you can determine which users have opened the file and the time and date they accessed the file.

What's more, G Suite can also provide the details of external users who viewed your file, and whether they used a non-office-issued device. To access these data, you have to:
Open Google Slides, Docs, or Sheets.
Select Share.
Type in the email address of the external user.

People outside your organization can access your files only when you authorize them, and at the same time, you can see their viewing history. Note that you won’t have access to external users’ viewing history if you share files using the Public or Anyone with the link settings.

Keep in mind that view history is available only once you are authorized by your administrator and after you make changes to G Suite’s privacy settings.

Limit view monitoring

If you're using the latest version of G Suite with the activity dashboard, the administrator can change the settings by logging in to the Admin console, where they'll be redirected to the Apps section. In the Apps section, click G Suite > Drive and Docs > Activity dashboard settings.

From the Activity dashboard settings, you can set dashboard permissions via the Access to Activity Dashboard. Meanwhile, if you wish to adjust view monitoring settings (files and user accounts, all user views, or none), you can do so under Users’ view history. If you’re unable to decide, we suggest allowing people to have access to the activity dashboard and enabling view tracking for all users.

Google constantly adds new features to its G Suite platform, so stay in touch with us to know how you can use them to boost business operations and productivity. Give us a call today and we’ll introduce you to a suite of Google tools that can help you achieve your business goals.

Published with permission from TechAdvisory.org. Source.

The post Improve collaboration with G Suite appeared first on Complete Technology Resources, Inc..

Read More

Choose the right VoIP solution for your SMBMany small- and mid-sized businesses (SMBs) turn to Voice over Internet Protocol (VoIP) as their telephony solution. This allows them to make calls either through the traditional desk phones (hardphones) or software-based phones (softphones). Find out the pros and cons of both phone options to help you pick out which is most suitable for your […]

The post Choose the right VoIP solution for your SMB appeared first on Complete Technology Resources, Inc..

Choose the right VoIP solution for your SMB

Many small- and mid-sized businesses (SMBs) turn to Voice over Internet Protocol (VoIP) as their telephony solution. This allows them to make calls either through the traditional desk phones (hardphones) or software-based phones (softphones). Find out the pros and cons of both phone options to help you pick out which is most suitable for your business.

What’s a hardphone?
A hardphone is a desk phone that is connected to your business’s IP network, just like a normal phone. There’s no learning curve associated with VoIP hardphones, and they allow your staff to call anyone worldwide at a more affordable price. The more advanced hardphones have built-in video displays and touch screens to accommodate video calls, eliminating the need for separate equipment for video conferencing.

What’s a softphone?
A softphone is any electronic device that uses a software program that allows users to turn their PCs, laptops, and tablets into high-tech phones to make and receive local and international calls. Softphones let you dial a number on your computer or mobile device and speak through its embedded speakers and microphone, or through a headset with a microphone, so you can make and take calls wherever you are.

Which type is ideal for you?
There are some things to consider when you’re choosing between hardphones and softphones:

Are your employees always moving around?
Do they require 24/7 connectivity?
Does your company rely on having top-notch customer service?
What’s your IT budget?

Your answers to these questions will determine the type of equipment you need.

Why choose hardphones?
Nothing beats the voice clarity and noise cancellation features of hardphones since they are solely dedicated to calling unlike softphones, which share power with other programs on your PC. This also means that you can make and take calls without being disrupted by poor PC performance or a virus.

Though the initial setup costs are greater due to the purchase of actual phones, the monthly phone bills for hardphones are much cheaper. Not only that, softphones may be more costly in the long run, as they require separate headphones and microphones that may need to be replaced or maintained frequently.

Why choose softphones?
If your company requires a mobile workforce, adopting a softphone solution may be better. Softphones feature call routing, which allows calls to be diverted to one or several specified internet-enabled devices, ensuring your clients have 24/7 access to your employees. This is most effective especially in a contact center environment. Other features like transcribed voicemail messages also enable you to receive messages promptly, no matter whether you’re in a meeting or on the road.

Our experts are available 24/7/365 to advise you on any questions you may have pertaining to VoIP, and especially about whether hardphones or softphones are best for you. If you’re interested in upgrading your telephony infrastructure, give us a call today.

Published with permission from TechAdvisory.org. Source.

The post Choose the right VoIP solution for your SMB appeared first on Complete Technology Resources, Inc..

Read More

Maximize your use of Office 365Microsoft’s Office suite has come a long way since it became cloud-enabled. While you can still opt for the company's lifetime licenses, subscribing to Office 365 instead is the smarter choice. Office apps and the files you create with them are accessible wherever there’s an internet connection, but that is actually the bare minimum that […]

The post Maximize your use of Office 365 appeared first on Complete Technology Resources, Inc..

Maximize your use of Office 365

Microsoft’s Office suite has come a long way since it became cloud-enabled. While you can still opt for the company's lifetime licenses, subscribing to Office 365 instead is the smarter choice.

Office apps and the files you create with them are accessible wherever there’s an internet connection, but that is actually the bare minimum that O365 offers. If you go for either the Premium or Essentials bundle, you’ll gain access to communications and collaboration apps that you can use to increase your organization’s productivity. Here are some of the specific ways you can do this:

Build an engaging intranet using SharePoint

Unlike the internet, which is a megalithic network spanning the entire world, an intranet is basically a private network built for your employees' exclusive use. It began as a repository for basic company information, then it evolved into a document management system, an HR portal (where staff can file leaves of absence), a platform for knowledge-sharing and discussion forums, and a social media platform where users are both consumers and pushers of company-centric content.

If you use Microsoft Word and Excel to create work files, SharePoint is the platform where your team can keep and share such files. Build forums that bolster collaboration, information libraries that help staff leverage collective knowledge, and message boards that inform and invite staff to engage with the goings-on inside the company.

Enjoy continuous collaboration with Teams

Microsoft brings collaborations up a notch with Teams, a tool that allows you to build shared workspaces. In a Teams workspace, each team member can share files as well as comment on and work on one another’s files. Imagine doing all of that via email — you’ll most likely weave a nightmarish tangle out of multiple threads and attachments.

Additionally, Teams has communications facilities such as web conferencing, group chat, and live online meetings. Since Teams can be used on desktops, laptops, and mobile devices, workers can share information and connect frontline staff such as factory machine operators and sales clerks.

Coordinate your efforts with Planner

If Teams is O365’s communications hub, then Planner is its Kanban board — a project workflow visualization tool that lets you categorize tasks according to their progress status. A physical Kanban board is limited by the size of sticky notes used, but with Planner, you can assign tasks to team members, attach relevant files to them, and discuss tasks without leaving the app.

Automate tasks with Flow

There are tasks that promote critical thinking, but there are also tasks that are tedious and repetitive. An example of such a task is preparing an income statement. This usually involves emailing a finalized income statement to your superiors and archiving it. Automating the archive step alone would significantly ease this workflow.

With Flow, you can easily create detailed workflows that accomplish tasks automatically once you fulfill certain triggers. You can also make different apps “talk” with one another (e.g., have new OneDrive files be copied to your Dropbox account), provided that integrations allow them to do so. Imagine not having to shift between so many apps anymore — this will save your staff plenty of time and mindspace to do more worthwhile tasks that add more value to your company.

Let your staff step up from being mere individual Office suite users to being members of synergistic teams! Contact us to learn more about how you can squeeze every drop of value from your Office 365 subscription.

Published with permission from TechAdvisory.org. Source.

The post Maximize your use of Office 365 appeared first on Complete Technology Resources, Inc..

Read More

The recent global outbreak of ransomware attacks such as WannaCry and Petya has made Microsoft sit up and pay attention to the need for better security features for Windows 10. Here are some of the new ones Microsoft has come up with to help keep PC users safe. Controlled Folder Access This feature allows you […]

The post Windows 10’s anti-ransomware features appeared first on Complete Technology Resources, Inc..

The recent global outbreak of ransomware attacks such as WannaCry and Petya has made Microsoft sit up and pay attention to the need for better security features for Windows 10. Here are some of the new ones Microsoft has come up with to help keep PC users safe.

Controlled Folder Access

This feature allows you to list certain documents and folders as “protected.” Only whitelisted programs can access and edit these folders, while any attempts by malicious apps to change the folders are blocked by Windows Defender.

In theory, this should slow down a ransomware’s ability to encrypt critical information. Some reports suggest that this feature can also prevent other threats like malicious file macros and viruses.

You can access the feature by going to Windows Defender Security Center and then enabling “Controlled folder access.” From there, you can choose which folders will be protected and what apps are allowed to access them. To save you time, common Microsoft applications are trusted automatically, but you can remove them from your whitelist whenever you want.

Application Guard

Windows Defender Application Guard is designed to prevent intrusions by using Microsoft’s Hyper-V virtual machine technology to detect and isolate compromised applications from the rest of your system. So if someone on your staff accidentally downloads a virus from their web browser, Application Guard will contain the threat before it infiltrates the rest of your company’s devices, apps, data, and network.

Device Guard

Similarly, Windows 10’s Device Guard feature, which is also found in Windows Defender Security Center, minimizes your PC’s exposure to malware by using advanced threat detection policies. It blocks all apps that are not considered to be trusted, ensuring that only approved code is running throughout the system. It also adds an extra layer of defense between your firewall and antivirus software.

Want to know more about how you can protect your business from ransomware and other cyberthreats? Call us today to get expert cybersecurity advice.

Published with permission from TechAdvisory.org. Source.

The post Windows 10’s anti-ransomware features appeared first on Complete Technology Resources, Inc..

Read More