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How AI can shape the future of VoIPAI-driven applications and cloud-based services have brought significant enhancements to many organizations. As time goes by, these technologies will become a necessity, especially when it comes to VoIP telephony, and here's why. Contact center operations Highly automated VoIP technology enables businesses to manage their call centers easily and reduce the need for human intervention For […]

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How AI can shape the future of VoIP

AI-driven applications and cloud-based services have brought significant enhancements to many organizations. As time goes by, these technologies will become a necessity, especially when it comes to VoIP telephony, and here's why.

Contact center operations
Highly automated VoIP technology enables businesses to manage their call centers easily and reduce the need for human intervention

For example, AI-integrated VoIP systems can determine a caller’s personality, mood, and queries so calls are routed to the agent best equipped to handle them. This makes call center operations more seamless and cost-efficient because this reduces the need for a help desk operator to answer calls just to redirect them.

Interactive voice response (IVR) systems
An IVR system is designed to automatically respond to customer queries, which is extremely helpful for high call volume.

AI enhances this feature by working in the background as AI assistants gathering all relevant customer data such as personal information and recent transactions to resolve a query. For more nuanced queries, the AI “worker” sends this information to the business representative, who will be much better able to serve the customer..

Conferencing capabilities
Web conferencing has improved over the years with internet speeds and telecom technology constantly developing. AI advances it even further with real-time language translation and speech recognition technology, which greatly benefits businesses with multiple geographic locations and whose stakeholders come from diverse backgrounds.

AI-enabled web conferencing can even provide intelligent prompts and relevant data to guide your conversations and ensure a fruitful meeting.

Chatbot functions
Chatbots are useful programs that receive instructions via textual or auditory means to perform automated tasks.

Like IVR systems, bots are used by businesses to automate customer interactions. AI-powered chatbots go beyond regular bot duties by performing more complex tasks like setting up meetings, inviting attendees, managing schedules, and much more.

With AI-powered systems promising improvements in contact center operations, customers’ IVR experiences, web conferencing, and scheduling, businesses are understandably eager to adopt them. There’s so much more that VoIP systems can do for your business, and we’ve got the expertise to handle all your VoIP-related concerns. Just call us today.

Published with permission from TechAdvisory.org. Source.

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Serverless computing is the next big thingThe term “serverless computing” conjures images of a world where business owners don’t need to purchase expensive hardware or configure complex software. Luckily, serverless computing isn’t just a dream — it’s completely real and is the next big thing in cloud computing. What is serverless computing? Serverless computing is a bit of a misnomer since […]

The post Serverless computing is the next big thing appeared first on Complete Technology Resources, Inc..

Serverless computing is the next big thing

The term “serverless computing” conjures images of a world where business owners don’t need to purchase expensive hardware or configure complex software. Luckily, serverless computing isn’t just a dream — it’s completely real and is the next big thing in cloud computing.

What is serverless computing?

Serverless computing is a bit of a misnomer since this model still uses servers, or computers that process requests and deliver data over a network. Outsourcing workloads to the cloud requires just as much hardware as if the computations were performed in an on-site server. The only difference is the location of the server.

In serverless computing, servers are maintained in the cloud. Office 365 and Google Docs are great examples of this model. Thousands of servers are set up to run these apps so that they can always handle millions of users at any given moment. Microsoft and Google need to manage and maintain these servers round-the-clock to keep up with demand — always on and always ready to handle more workloads, even during off-peak hours.

Serverless computing enables developers to create apps and websites that use cloud resources only when they’re needed. So if you were to create a web app, you wouldn’t need to pay for a dedicated cloud server. The cloud provider would host your app’s programming code and run it only when a user requested it, and allocate the appropriate resources and charge by the second for what is used.

What are its benefits?

Serverless computing is perfect for those who use cloud resources for processing power. It isn’t for those who use the cloud just to store files. But if you use the cloud to process information and turn it into something more useful, serverless computing will be a great help.

Take for example Amazon’s Alexa. Every command Alexa responds to is nothing more than an app that sits dormant until a user tells the AI assistant to run it. Small businesses are taking advantage of this by developing apps in Amazon’s cloud that Alexa can process without the burden of setting up a dedicated server.

Serverless computing isn’t about getting rid of servers; it’s about using their raw computing power without having to fine tune them first. It’s categorized as a virtualization technology and offers countless opportunities for SMBs working with limited budgets.

If you have questions about virtualization and how your SMB can use it to lower costs and increase efficiencies, reach out to us today.

Published with permission from TechAdvisory.org. Source.

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Office 365 updates to make your life easierIn the software industry, continuous improvement is the name of the customer retention game. The behemoth Microsoft constantly churns out Office 365 enhancements, many of which are powered by artificial intelligence (AI). Here are some of the new and upcoming ones most likely to be useful in your business. Office Write and draw with digital […]

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Office 365 updates to make your life easier

In the software industry, continuous improvement is the name of the customer retention game. The behemoth Microsoft constantly churns out Office 365 enhancements, many of which are powered by artificial intelligence (AI). Here are some of the new and upcoming ones most likely to be useful in your business.

Office

Write and draw with digital ink

Typing is easy on desktops and laptops, but when you’re on touch-enabled devices, keyboards are cumbersome to use, whether they are extra hardware or as space invaders on your screen. Now, the Draw tab is available on your favorite Office programs so you can use your finger, a stylus, or a mouse to doodle and write. You can automatically convert your handwriting to text in Word or OneNote by implementing the handwriting input function of your Windows 10 touch keyboard.

Chat with colleagues right inside the app

Now available exclusively to Office 365 subscribers, the chat function lets team members message one another within a Word document, PowerPoint presentation, or Excel spreadsheet as they work on it together.

Word

Write with your voice

Ever wished you had a personal secretary who could type dictation for you? As an Office 365 subscriber, you won’t need one. Sign into your account, turn on your microphone, then go to Home > Dictate (in Outlook, go to Message > Dictate instead). Once the Dictate icon turns red, you can start writing your document just by speaking. It’s that easy! Now available in Word for Office 365, Outlook for Office 365, PowerPoint for Office 365, and OneNote for Windows 10.

Edit documents with natural gestures

With your handwriting and voice digitized into standard text, editing your document is easy, thanks to natural gestures. It’s like using a pen to insert or cross out words on printouts, but immediately seeing your edits afterward! Other magical things you can do include inserting spaces and paragraph breaks, stringing broken-up words together, and circling text to select it. Now available in Word for Office 365 and Word Mobile.

PowerPoint

Transform your scribbles

Sometimes you need to draw or write by hand to get stuff down quickly. Using digital ink can be the quickest way to communicate, but turning scribbles into editable text or easy-to-manipulate shapes for a slideshow presentation later on is time-consuming.

Or rather, that was the case, because now Ink to Text and Ink to Shape can convert your handwriting and hand drawings into standard text or shapes, respectively. Now available for PowerPoint for Office 365, PowerPoint for iPad, and PowerPoint for iPhone. Ink to Shape is also available exclusively to Office 365 subscribers on Excel for Office 365, Word for Office 365, Excel 2016, Word 2016, and Visio Online Plan 2.

Excel

“Ideas” literally let you work smarter

Pie charts, bar graphs, scatter diagrams — with so many ways to visualize data, it can become troublesome to implement the right graph. Thankfully, the upcoming Ideas will let AI come up with the most apt graphs for you. Just click on a cell in a data table, click the Ideas button on the Home tab, then voila! Excel comes up with charts for you to choose from. It can even set trend lines, recognize outliers, and create summaries for you — all without having to write an unwieldy formula! Coming soon to Excel for Office 365, Excel for Office 365 for Mac, and Excel Online.

A picture is worth a thousand data points

Since optical character recognition software is already a couple of decades old, it’s about time we’re able to extract data tables from pictures. Soon, the Insert data from picture function will let us encode ingredients lists from recipes and digitize printed receipts by taking their photos. Coming soon to Excel for Android tablets and Excel for Android phones.

One formula, many values

For so long, Excel users had to enter a formula and copy it to get multiple values (known as an array) from their data tables. With dynamic arrays, however, all you have to do is write a formula once, press Enter, and you’ll instantly get values for entire columns or tables instantly, which means faster processing with fewer errors. To illustrate, you can use a dynamic array to fill up entire multiplication tables, and when you change or add more factors, the array will recalculate and resize automatically. Coming soon to Excel for Office 365 and Excel for Office 365 for Mac.

Outlook

Quickly create tasks

Outlook now lets you create tasks and to-do lists the way you write emails. Just click Tasks > New Tasks, type the name of the task in the Subject box, and add task details in the body. You can also set its priority, start and due dates, and even a reminder for it.

Additionally, you can create tasks out of emails by dragging an email to Tasks on the navigation bar. This is way faster than copy-pasting email contents onto the body of a task, though keep in mind that email attachments aren’t carried over to the newly made task.

Make the most out of Office 365! If you’re already a subscriber or are currently looking into it, let us help you configure and implement it for maximum productivity.

Published with permission from TechAdvisory.org. Source.

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Easily sign in with Windows HelloMicrosoft introduces a more fun and personal way to sign in to your Windows 10 devices. With Windows Hello, you can now log in with just a look or a touch. This features also comes with enterprise-grade security without having to type in a password. Say hello to fingerprint, iris, and facial scans Windows Hello […]

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Easily sign in with Windows Hello

Microsoft introduces a more fun and personal way to sign in to your Windows 10 devices. With Windows Hello, you can now log in with just a look or a touch. This features also comes with enterprise-grade security without having to type in a password.

Say hello to fingerprint, iris, and facial scans

Windows Hello is an advanced biometric identity and access control feature in Windows 10. It allows you to log in to your computer without the need to enter a password. All you need is a fingerprint, iris, or facial scan.

If you’re worried about your privacy, rest assured that your biometric data is only saved in your device, never on Microsoft’s servers. It’s still best to handle this technology with caution, but Microsoft assures users that third parties cannot access your biometric data.

How to set up Windows Hello

A laptop or desktop with Windows 10 and a compatible webcam are all you need to set up Windows Hello. There is a full list of supported hardware here.

To get started with Hello, click the magnifying glass on your Start bar and open the Settings window. From there, choose Account, followed by Sign-in options. Then, under the Windows Hello section, you’ll see setup options for face, iris, or fingerprint scans. Select which method you want to set up and follow the prompts to create a login profile.

You can even save your biometric data or scan more than once to boost accuracy. The system collects more data every time you scan, so it’s better to complete a few scans before enabling the login feature.

After setting up your account, you can start adding family members who share the same device. Each of them can set up their own biometric profile in a separate account. Passwords can still be an option when using Windows Hello in case your camera isn’t working.

There are several Windows features that can make your life easier. Our IT experts can help you get more out of your Windows devices. Contact us today!

Published with permission from TechAdvisory.org. Source.

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