508-909-5961 [email protected]

Top Android P improvements you need to know

Every year, Google pushes out a major Android update filled with new features and improvements. Although this year’s update, Android P, is still not out for you to enjoy, Google did give a sneak preview of the new improvements.

Indoor positioning
If you’re having trouble finding your way around a huge complex like a mall or factory, Android P can help with a feature called WiFi Round-Trip-Time, which triangulates your device’s position in relation to the building’s WiFi access points.

The post Top Android P improvements you need to know appeared first on Complete Technology Resources, Inc..

Top Android P improvements you need to know

Every year, Google pushes out a major Android update filled with new features and improvements. Although this year’s update, Android P, is still not out for you to enjoy, Google did give a sneak preview of the new improvements.

Indoor positioning
If you’re having trouble finding your way around a huge complex like a mall or factory, Android P can help with a feature called WiFi Round-Trip-Time, which triangulates your device’s position in relation to the building’s WiFi access points. Developers can use this feature to create GPS apps that give users a full layout of the building and how to get to certain stores or areas.

Improved notifications
Android P will also be adding more ways to interact with notifications directly. For instance, instead of an alert saying “[person] has sent an attachment,” image attachments will now appear on the notification window, eliminating the need to unlock your phone and open the app to see the attachment.

You’ll also be able to make use of smart replies, a machine learning feature that scans the text of an incoming message and suggests three basic responses. So if someone asks whether you’re free to attend a meeting in the afternoon, Android will produce replies like “Yes”, “No”, or “I’ll check.”

Better security
To protect users from the onslaught of cyberattacks and data leaks, Google is fortifying Android P’s security and privacy settings.

Apps will no longer have access to your device’s sensors, cameras, and microphones when they’re not being used. This means users won’t have to worry about apps tracking and recording their conversations, facial features, and other types of personal information without their permission.

What’s more, apps will easily access Android’s fingerprint system. This will make authentication consistent across different apps so users know their fingerprints are being processed by a trusted source and not some uncertified third party.

Enhanced volume slider
The volume slider is getting some improvements, too. Other than being moved from the top of the display to the side, the volume slider will get a button that allows you to toggle between different ring settings (e.g., mute, vibrate, and ring). There’s also the “media output” setting that enables you to connect (or disconnect) Bluetooth-enabled audio devices to your phone.

Neural network processing
With this feature, machine learning processes are carried out on the device itself instead of sending it to the cloud for analysis, which means fewer privacy leaks. This also means Android P can quickly learn and adapt to the user’s behavior, allowing for a more customized user experience.

These aren’t the only set of features you can expect later this year. As it’s just an early build reserved for those subscribed to the developer preview, Google is probably going to add more functionality and design changes to Android P, so make sure to tune in to this blog to find out about future updates!

Published with permission from TechAdvisory.org. Source.

The post Top Android P improvements you need to know appeared first on Complete Technology Resources, Inc..

Read More

Why hypervisor security is important

Virtualization has become essential for business looking for better resource provisioning, easier IT management, less hardware, and lower costs. But virtualization is a complex and constantly evolving field, which comes with certain risks. One such risk concerns hypervisor security.

The post Why hypervisor security is important appeared first on Complete Technology Resources, Inc..

Why hypervisor security is important

Virtualization has become essential for business looking for better resource provisioning, easier IT management, less hardware, and lower costs. But virtualization is a complex and constantly evolving field, which comes with certain risks. One such risk concerns hypervisor security.

What is a hypervisor and what are its risks?
For those who don’t know, the hypervisor is a software application that distributes computing resources (e.g., processing power, RAM, storage) into virtual machines (VMs), which can then be delivered to other computers in the network. This gives people the resources they need to run resource-intensive applications without having to rely on powerful and expensive desktop computers.

System administrators can also use the hypervisor to monitor and manage VMs. This means if hackers manage to compromise hypervisor software, they’ll have unfettered access to every VM and the data stored on them.

While hypervisors are generally well-protected and robust, security experts say that hackers will eventually find a bug in the software. So far, there have been limited reports of hypervisor hacks; but in theory, cybercriminals could run a program that can break out of a VM and interact directly with the hypervisor. From there, they can control everything, from access privileges to computing resources.

Another point of vulnerability is the network. Since hypervisors distribute VMs via the company network, they can be susceptible to remove intrusions and denial-of-service attacks if you don’t have the right protections in place.

If those attack methods aren’t possible, hackers can always break into server rooms and compromise the hypervisor directly. So what can you do to protect against these threats?

Create separate VM and management networks
Keeping your VM network away from your management network is a great way to keep your virtualized environment secure. If your VMs are compromised by malware, it won’t be able to affect your hypervisor.

Set access privileges
Ideally, only you, your system administrator, or virtualization provider should have access to your hypervisor console. This means you need to set strict access restrictions on the software to prevent unauthorized users from messing with VM settings and viewing your most sensitive data.

Disable unnecessary services
Off-the-shelf operating systems will have many unnecessary services and apps that increase the attack surface of your VMs. If you can’t tell which ones to disable, consult with a virtualization specialist.

Pay attention to physical security
Breaking in to a server room is the easiest way to compromise hypervisors, so make sure your physical servers are behind locked doors and watched over by staff at all times.

Install top-notch network security tools
Due to network intrusions affecting hypervisor security, installing cutting-edge firewalls and intrusion prevention systems is highly recommended. These security tools monitor network traffic for abnormal behavior to protect you from the newest exploits.

Stay on top of hypervisor updates
Hypervisors must be patched to defend against the latest threats. But if you’d rather spend your time on more important projects, you can always entrust the security of your hypervisors to a highly experienced and certified managed services provider, like us.

Contact us today to see how we can protect your virtualized environment.

Published with permission from TechAdvisory.org. Source.

The post Why hypervisor security is important appeared first on Complete Technology Resources, Inc..

Read More

Why businesses should record their calls

VoIP has allowed businesses like yours to make and receive calls from anywhere, at any time. This enables employees to meet client demands promptly and improve customer satisfaction. One VoIP feature that can further elevate your customer service is call recording.

The post Why businesses should record their calls appeared first on Complete Technology Resources, Inc..

Why businesses should record their calls

VoIP has allowed businesses like yours to make and receive calls from anywhere, at any time. This enables employees to meet client demands promptly and improve customer satisfaction. One VoIP feature that can further elevate your customer service is call recording.

#1. Improve customer service

One of the most important reasons why businesses should always record their calls, no matter the significance of the call, is to ensure high-quality customer service. By reviewing calls, managers can understand how their agents have been dealing with customers, whether or not they’ve followed company protocol, and pinpoint any aspects that can be improved on.

Without call recordings, managers would have to listen to each call in real time, which is a time-consuming process. By recording each call, not only will your managers save time, but your employees will also be motivated to perform at their best every time they’re on the phone because they won’t know which calls are being monitored.

#2. Upgrade employee performance

According to Edgar Dale’s Cone of Learning, people only remember 10% of what they’ve read, 50% of what they’ve seen and heard, and 90% of what they’ve done. By providing your agents with actual recordings of good and bad calling examples during training sessions, and have them simulate calls afterwards, they’ll be able to learn and provide high-quality customer service faster.

This is possible thanks to VoIP’s call recording feature, which allows every single call to be automatically recorded; that way, you can easily keep all audio files for future usage if necessary.

#3. Retrieve missed details and prevent litigation

With hundreds of phone calls daily, it’s understandable if your employees don’t catch every single detail. And for companies that require their agents to manually input information during the calls, there’s always a possibility that they’ll forget or miss certain information. Needless to say, this could lead to disgruntled customers who can harm business reputation, lower work opportunities, and if things escalate, proceed to litigation.

VoIP’s call recording feature lets you replay saved audio files to make sure you haven’t missed any details, ensuring that all customer demands are met. And if you ever get into a dispute with your clients regarding who said what, you can always retrieve the exact audio file and have both sides listen to it, saving you thousands of dollars spent for lawsuits.

#4. Understand customer preferences

Have you ever received an inquiry about a product or service that’s not included as one of your offerings? While your agents will usually jot down this piece of information and pass it on to the relevant personnel, if numerous calls are being made that day, more often than not, they’ll forget about noting it down. Tiny issues like this can lead to huge losses in potential profit.

Again, issues such as this could've easily been avoided with call recording. With the option to review all your calls at the end of the day, you’ll have a better picture about what certain customers are looking for and what you can do to address them.

VoIP allows businesses to make on-demand calls affordably, and its call recording feature helps companies improve their customer service and prevent litigation. If you think business VoIP is right for you, or if you have any questions, give us a call today.

Published with permission from TechAdvisory.org. Source.

The post Why businesses should record their calls appeared first on Complete Technology Resources, Inc..

Read More

The Google Assistant Fun House at SXSW

Google brought their “voice-activated insanity” as a feature of their Google Assistant Fun House at the South by Southwest (SXSW) expo in Austin this year. The limited product exhibit showcased the unique capabilities of their AI assistant platform, such as a sock-folding robot and a system to order beer from your sofa.

The post The Google Assistant Fun House at SXSW appeared first on Complete Technology Resources, Inc..

The Google Assistant Fun House at SXSW

Google brought their “voice-activated insanity” as a feature of their Google Assistant Fun House at the South by Southwest (SXSW) expo in Austin this year. The limited product exhibit showcased the unique capabilities of their AI assistant platform, such as a sock-folding robot and a system to order beer from your sofa. Here are other new features you can expect from Assistant.

Voice-powered motive

You might think that the whole point of this spectacle is to show off their caliber as the world’s premier tech leader, but these geniuses actually have a plan brewing. They upgraded their Google Assistant primarily for developers and device makers who want to integrate voice commands onto their products.

Brad Abrams, group product manager for Google Assistant platform, says their mission with this particular technology is to help people get their tasks done with the help of third-party devices and services. They wanted to start by making the syntax commands easy, so you can say “Hey Google, make me an Espresso.” instead of “Hey Google, ask [coffee machine brand] to make me an Espresso.”

He explains that the digital world is advancing to a realm of ambient computing wherein your commands to Google are picked up by the nearest devices and executed by the most suitable one.

Nagging commands

Google Assistant already has the ability to notify users regarding daily news, traffic, and weather updates. This time around, the tech giant added more subscriptions, including daily fashion advice, horoscopes, factoids, and important events. Hearst Magazine is the first to offer the additional notifications, which they believe has increased user engagement.

Audio choices (besides music)

Google users who wanted to hear more natural sounds, like a crackling fireplace or heavy rain, could previously only listen to audio snippets with playback limits from third-party actions. Now, they can replay, resume, pause, and listen indefinitely. This is particularly beneficial for users who listen to news briefs, enjoy calming sounds, or meditate.

Out of these new upgrades, none will have a huge effect on their own, yet together they could make Google Assistant more responsive to hardware brands and partners.

These fun and unique Google Assistant features reflect the creativity this tech company always brings to the industry. Interested in spicing up your office space, too? Contact us today and we’ll discuss how you can take advantage of this feature-rich, voice-powered tech.

Published with permission from TechAdvisory.org. Source.

The post The Google Assistant Fun House at SXSW appeared first on Complete Technology Resources, Inc..

Read More