508-909-5961 [email protected]

Breaking down Nougat 7.0’s major upgrades

It’s official. Google Pixel users have lost one of their best bragging rights. The latest addition to the family is considered to be one of the most advanced devices on the market. But Android 7.0, one of the most recognized software features, will soon be available to users with older smartphones.

The post Breaking down Nougat 7.0’s major upgrades appeared first on Complete Technology Resources, Inc..

Breaking down Nougat 7.0’s major upgrades

It’s official. Google Pixel users have lost one of their best bragging rights. The latest addition to the family is considered to be one of the most advanced devices on the market. But Android 7.0, one of the most recognized software features, will soon be available to users with older smartphones. Let’s take a sneak peek at some of its notable features:

Quick Switch
What this feature allows you to do is to quickly jump between the two most recently used apps with a double-tap on the Overview button. (That’s the square icon located to the right of the three virtual navigation buttons at the bottom of the display.)

Multi-Window
After ensuring the application’s compatibility, simply long-press the square Overview button to shrink the app to fill half the screen. This feature allows you to easily run two apps side-by-side on your smartphone or tablet.

Better battery
First introduced with Marshmallow, Doze is a power-saving tool that prevents your apps from sending or receiving data without disabling your mobile data. It gets a boost in Android 7.0 Nougat. Doze utilizes sensors to detect when the device is idle -- even when it’s being moved around -- and lowers power consumption.

Data Saver
After activating this function from the notification dropdown, Data Saver mode reduces cellular data used by applications. It does so by blocking background data usage, limiting bit rate for streaming, reducing image quality, just to name a few.

Enhanced encryption
In Android Nougat, each file and folder saved on the device is individually encrypted and protected as opposed to being encrypted as a whole, like previous versions of the mobile operating system were.

The latest tech innovations might succeed in enticing consumers, but it’s usually the operating system that seals the deal.This is merely a preview of Android 7.0 Nougat’s capabilities. By no means does this list detail all the awesome functions that await Android users. If you’re interested in getting the latest updates or would like to have your Android-related questions answered, just give us a call!

Published with permission from TechAdvisory.org. Source.

The post Breaking down Nougat 7.0’s major upgrades appeared first on Complete Technology Resources, Inc..

Read More

Microsoft has been working closely with software vendors to make it easier for businesses of all sizes to have access to virtualization services. The latest development in this effort has resulted in cheaper, simpler, and more modern solutions to the complexities of remote desktop administration.

The post Azure and XenDesktop cozy up to each other appeared first on Complete Technology Resources, Inc..

Microsoft has been working closely with software vendors to make it easier for businesses of all sizes to have access to virtualization services. The latest development in this effort has resulted in cheaper, simpler, and more modern solutions to the complexities of remote desktop administration.

For those who don't know, Azure is Microsoft’s build-it-yourself cloud platform. With more than 600 services, Azure is all about giving network administrators access to Microsoft data centers to pick and choose how your cloud is structured.

Citrix is one of the largest virtualization software providers on the market. And its most famous product, XenDesktop, was one of the very first software solutions to allow multiple users to access Windows from a networked desktop with a different operating system already installed.

Now compatible with Windows 10

With the recent release of XenDesktop Essentials for Microsoft Azure, these two solutions are becoming one. Administrators can now build fully-stocked Windows 10 desktops stored in Azure, and employees can access them from any machine with Citrix’s lightweight client installed.

The whole setup costs only $12 per user, per month, and comes with a host of administration settings for managing and monitoring your virtualized desktops and how users access them.

A better way to work

It’s like Azure is a moving truck, XenDesktop is the box holding all your stuff in the back of the truck, and your company applications and settings are what’s inside the box. With the right configuration, the whole box can be delivered to employee desktops anywhere in the world.

As long as employees are accessing virtual desktops from verified devices running MacOS, iOS, Android, or even an older version of Windows, they can work as if they are sitting right in front of the Windows 10 install located within your company’s cloud.

Virtualization is a wonderful solution for cutting costs and increasing efficiencies. Unfortunately, even with two of the most user-friendly vendors in their respective industries, virtualizing Windows 10 desktops is still a monumental task. For 24/7 access to support and expert advice, call us today.

Published with permission from TechAdvisory.org. Source.

The post Azure and XenDesktop cozy up to each other appeared first on Complete Technology Resources, Inc..

Read More

Personalizing service with video chat

Whether you’re a customer or a customer service agent, don’t you sometimes wish you could see the person you were talking to during a product or service issue resolution? Audio-only conversations can get the job done, but seeing the person at the other end of the line brings a whole new level of interaction that phone calls may be too limited to offer.

The post Personalizing service with video chat appeared first on Complete Technology Resources, Inc..

Personalizing service with video chat

Whether you’re a customer or a customer service agent, don’t you sometimes wish you could see the person you were talking to during a product or service issue resolution? Audio-only conversations can get the job done, but seeing the person at the other end of the line brings a whole new level of interaction that phone calls may be too limited to offer. In 2018, customer service interactions might significantly change when more multinational companies introduce online video into their customer service offerings.

More visuals, better service

Unlike other customer service platforms such as phone, online chat, social media, and email, online video chat is highly personal and markedly interactive. The advantage is obvious: Customers see the person they’re talking to, which lends a greater sense of urgency and professionalism to a conversation. Businesses looking to improve their customer satisfaction rating can also benefit from a video-enhanced customer service capability.

That is not to say that an online chat or other ‘less visual’ modes of communication are insufficient in handling or managing complaints or queries. For some businesses, certain product or service inquiries could benefit from a visual demonstration, such as fixing a malfunctioning electronic equipment or assembling furniture. A video chat can also be massively beneficial to customers seeking help for an extremely technical computer issue.

Not all customers, however, would opt for a video chat to get assistance, but having it as an option is definitely going the extra mile. Having a video option also expands the customers’ options and increases their confidence in your capacity to assist.

Is online video chat really necessary?

Some companies aren’t eager to adopt a video-based customer service functionality due to several factors, such as costs associated mostly with staff training and contact center structure improvements. Despite being the least personal of all customer interactions, interactive voice response systems are still preferred by many because they’re cheaper to implement and maintain.

Other hurdles include inconsistent video chat quality and customer preference. The ubiquity of other platforms such as social media also poses a barrier to adapting video chat. Why spend money hiring extra staff and expend effort adding video capabilities when you can have anyone on the team log on to Twitter -- for free -- and solve complaint tickets?

Despite widely recognizing customer service and experience as a competitive differentiator, many businesses still resist video technology. For small- and medium-sized firms with limited resources that are therefore slow to adjust to new changes, this is understandable. Nevertheless, exploring video chat’s potential can undoubtedly enhance their customers’ experience, and, in time, prove invaluable.

As with many advances in unified communications technology, it wouldn’t be surprising if online video chat decimated other VoIP services and became the new norm rather than a budding trend. Do you want to explore the various features of your existing VoIP systems for your business? Call us for advice today.

Published with permission from TechAdvisory.org. Source.

The post Personalizing service with video chat appeared first on Complete Technology Resources, Inc..

Read More

The wait for Microsoft Teams is over!

Slack is a well-known, cloud-based collaboration tool that helps your team communicate better and be more productive. Microsoft Teams is Window’s own version with a twist. It’s been reported that prior to its release, a gigantic update was rolled out that equipped Teams with a bevy of features that will definitely make a difference.

The post The wait for Microsoft Teams is over! appeared first on Complete Technology Resources, Inc..

The wait for Microsoft Teams is over!

Slack is a well-known, cloud-based collaboration tool that helps your team communicate better and be more productive. Microsoft Teams is Window’s own version with a twist. It’s been reported that prior to its release, a gigantic update was rolled out that equipped Teams with a bevy of features that will definitely make a difference.

Smarter meetings
The latest addition to Microsoft Teams is Scheduling Assistant, responsible for finding the ideal time to schedule a meeting. It takes into consideration the schedules of all members, and suggests the best possible time for all attendees. Needless to say, whereas Teams allowed users to schedule only intra-team meetings, Microsoft now supports one-on-one meetings. If you want to steer clear of Skype, read on.

Bots, bots, and more bots
With the latest update, bots are now capable of tapping into conversations happening in a team as opposed to a separate chat. To activate team bots, simply type “@” and begin interacting with the bot from there. Microsoft is also working on adding a Bots tab to Teams. This allows you to keep track of all the bots that have been added to a certain team while allowing you to discover new tabs as well. Other bot-related improvements include:

  • New bot gallery - the gallery displays a complete list of all the available bots on Microsoft Teams. Alongside the gallery is where you can add bots to one of your teams.
  • Discover bots via search - simply click on the search bar at the top and select “Discover bots”. From there click on a bot to start chatting, or click “Add” to add it to a team.
  • Add a bot with an @mention - to add a bot to a channel, simply type “@” in your compose box, then select “Add a bot”

Public teams
With public teams, anyone from your organization can join the team, unlike the private teams which are open only to specific members. Public teams will show up when a user is trying to join a new team, and you can also turn your existing private team into a public team (and vice-versa).

When it was launched in November 2016, Teams was a relatively minimal service. But in just four months, it’s become a lot more powerful and stable. Microsoft Teams has been available to Office 365 Business Essentials, Business Premium, and Enterprise E1, E3 and E5 users since March 14th. If you have any questions, don’t hesitate to give us a call!

Published with permission from TechAdvisory.org. Source.

The post The wait for Microsoft Teams is over! appeared first on Complete Technology Resources, Inc..

Read More