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How AI can shape the future of VoIPArtificial intelligence (AI) can significantly complement Voice over Internet Protocol (VoIP). Here’s how AI-enhanced VoIP can introduce remarkable efficiencies to your business communications. Interactive voice response (IVR) systems with conversational AI An IVR system is designed to automatically respond to customer queries with AI agents. These agents allow businesses to take on more customer calls […]

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How AI can shape the future of VoIP

Artificial intelligence (AI) can significantly complement Voice over Internet Protocol (VoIP). Here’s how AI-enhanced VoIP can introduce remarkable efficiencies to your business communications.

Interactive voice response (IVR) systems with conversational AI

An IVR system is designed to automatically respond to customer queries with AI agents. These agents allow businesses to take on more customer calls without having to hire more human agents. Among AI assistants’ most powerful features are the following:

  • Text and speech recognition – the ability to understand and respond to written and spoken messages
  • Intent recognition – the ability to discern what the person communicating with the AI tool wants to happen based on what that person is saying
  • Contextual guidance – the ability to “keep in mind” what was stated earlier so that the AI tool can understand references to those past statements
  • Multilingualism – the ability to communicate in many different languages

While in a call, AI assistants can concurrently gather and assess all relevant customer data such as personal information and recent transactions to resolve a query. In this manner, this makes them more efficient than human agents who have to put a caller on hold in order to access that caller’s records.

Thanks to machine learning and natural language processing, these AI-powered IVR systems will only get better at communicating with customers over time. However, for more nuanced queries, AI agents still transfer calls to human business representatives, who are better equipped to serve customers.

Chatbot functions

Chatbots are useful programs that receive instructions via textual or auditory means to perform automated tasks.

Like IVR systems, bots are used by businesses to automate customer interactions. AI-powered chatbots go beyond regular bot duties by performing more complex tasks like setting up meetings, inviting attendees, managing schedules, and much more.

AI-powered call recording analysis

AI tools can parse through call recordings to identify issues such as poor customer service. These tools can also identify trends (e.g., increasing customer satisfaction) and the challenges your agents encounter when they provide customer support or try to keep customers from closing their accounts.

AI-enabled web conferencing

Web conferencing has improved over the years with internet speeds and telecom technology constantly developing. AI advances it even further with real-time language translation and speech recognition technology, which greatly benefits businesses with offices in multiple geographic locations and whose stakeholders come from diverse backgrounds.

AI-enabled web conferencing can even provide intelligent prompts and relevant data to guide your conversations and ensure a fruitful meeting.

With AI-powered systems vastly improving contact center operations, businesses are understandably eager to adopt them. There’s so much more that VoIP systems can do for your business, and we’ve got the expertise to handle all your VoIP-related concerns. Just call us today.

Published with permission from TechAdvisory.org. Source.

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Safeguard your Microsoft 365 data with these tipsBecause Microsoft understands the value of business data and the costs associated with data loss and theft, the technology company offers powerful security tools for Microsoft 365 subscribers. However, for these tools to be truly effective, users must implement the following practices to further protect their data. Take advantage of policy alerts Establish policy notifications […]

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Safeguard your Microsoft 365 data with these tips

Because Microsoft understands the value of business data and the costs associated with data loss and theft, the technology company offers powerful security tools for Microsoft 365 subscribers. However, for these tools to be truly effective, users must implement the following practices to further protect their data.

Take advantage of policy alerts

Establish policy notifications in Microsoft 365’s Compliance Center to help you meet your company’s data security obligations. With these in place, your employees will receive policy tips about sending confidential information anytime they’re about to send messages to contacts outside of the company network. These preemptive warnings can prevent data leaks and also educate users on safer data sharing practices.

Secure mobile devices

Since employees often use personal smartphones or computers to access their work email, calendar, contacts, and documents — especially if they’re working remotely — securing employee-owned devices should be a critical part of protecting your organization’s data. Installing mobile device management features for Microsoft 365 enables you to manage security policies and access permissions/restrictions, and remotely wipe sensitive data from mobile devices if they’re lost or stolen.

Use multifactor authentication

Relying on a single password to protect your Microsoft 365 accounts could lead to account hijacking, which could put your data at risk of being compromised. Instead, enable multifactor authentication (MFA). MFA requires users to supply additional credentials on top of a password before they can access their accounts. This makes it difficult for hackers to access your accounts since they not only have to guess user passwords, but they also need to provide a second authentication factor like a one-time SMS code or a fingerprint scan.

Apply session timeouts

Many employees usually forget to log out of their Microsoft 365 accounts and keep their computers or mobile devices unlocked. This could give unauthorized users unfettered access to company accounts, allowing them to steal sensitive data. By applying session timeouts to Microsoft 365 accounts, email accounts, and internal networks, users will be automatically logged out after a period of inactivity, preventing hackers from taking over users’ devices and accessing private information.

Avoid public calendar sharing

Microsoft 365’s calendar sharing feature allows employees to share and sync their schedules with their colleagues. However, publicly sharing this information is a bad idea because it helps attackers understand how your company works, determine who’s away, and identify vulnerable users. For instance, if security administrators are publicly listed as “Away on vacation,” an attacker may see this as an opportunity to unleash malware on unattended computers.

Employ role-based access controls

Access management is another Microsoft 365 feature that will limit the flow of sensitive data across your organization. It lets you determine which users have access to specific files in your company. For example, rank-and-file employees won’t be able to read or edit executive-level documents, minimizing the risk of data leaks.

Encrypt emails

Encrypting classified information is your last line of defense against data breaches. If hackers intercept your emails, encryption tools will make files unreadable to unauthorized recipients. This is a must-have for Microsoft 365, where files and emails are shared on a regular basis.

Partner with us to ensure your organization’s Microsoft 365 accounts are always secure and compliant with changing data security requirements. Give us a call today — our team of experts are here to help.

Published with permission from TechAdvisory.org. Source.

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How to ensure you’re browsing the web safelyProtecting business data becomes more challenging when a company has a distributed workforce using different devices that are connected to different networks. Even when they’re only browsing the internet, workers get exposed to all sorts of online dangers. As a business owner, you should consider implementing browser safety measures to avoid data compromise. Install ad […]

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How to ensure you’re browsing the web safely

Protecting business data becomes more challenging when a company has a distributed workforce using different devices that are connected to different networks. Even when they’re only browsing the internet, workers get exposed to all sorts of online dangers. As a business owner, you should consider implementing browser safety measures to avoid data compromise.

Install ad blocking software

Online ads may seem harmless, but they can contain scripts and widgets that send your data to a third party. A decent ad blocking program will stop banner, rollover, and pop-up ads, and prevent you from inadvertently visiting a site that may contain malware.

Many blockers also come with additional features such as the ability to disable cookies and scripts used by third parties on sites, the option to block specific items, and options to “clean up” Facebook and hide YouTube comments.

Prevent browser tracking

If you don’t like the idea of a third party (reputable or otherwise) tracking your browsing habits, enable private browsing using built-in tools in your internet browser such as Chrome’s Incognito mode or Safari’s Private Browsing windows. This offers protection against tracking by blocking third-party cookies as well as malware. Some browser extensions also boast secure Wi-Fi and bandwidth optimization, and can guard against tracking and data collection from social networking sites such as Twitter and Facebook.

Set up a virtual private network (VPN)

Unfortunately, browser tracking and adware are not the only internet nasties that you need to be concerned about. Hackers can intercept sensitive data between two parties, allowing them to steal and exploit valuable information such as bank details, login credentials, and other personal information. Installing a VPN can help solve this problem. VPNs encrypt your internet traffic, effectively shutting out anyone who may be trying to see what you’re browsing.

Install antivirus and anti-malware software

Finally, it goes without saying that having antivirus and anti-malware software installed on your PC, tablet, and smartphone is crucial if you want to ensure your online safety. These software programs are your first defense against malicious parties intent on stealing your data.

Is browsing at your workplace secure? Would you like a more comprehensive security system for your business? We can tell you all about it and help protect your business from online threats. Get in touch with us today.

Published with permission from TechAdvisory.org. Source.

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Investing in new IT? Avoid these 5 mistakesIf you want to improve your business’s performance, then investing in new technology can be a big step in the right direction. For instance, just upgrading your servers can boost your team’s ability to multitask and handle more complex projects. However, buying new tools and solutions will not give you the results you want unless […]

The post Investing in new IT? Avoid these 5 mistakes appeared first on Complete Technology Resources, Inc..

Investing in new IT? Avoid these 5 mistakes

If you want to improve your business’s performance, then investing in new technology can be a big step in the right direction. For instance, just upgrading your servers can boost your team’s ability to multitask and handle more complex projects. However, buying new tools and solutions will not give you the results you want unless you avoid these mistakes.

Spending without finding the perfect fit

Advertisers would have you believe that the newest technology will solve all your problems. While the latest cloud or virtualization offering will likely improve things for many companies, they may not work for everyone.

Don’t let the flash and hype of new products impress you. Carefully think about the results you want to achieve with technology. Make a list of your goals and see if they can be fulfilled through a new IT investment. A good IT provider should guide and not confuse you and should see to it that you make the best choice.

Believing everything will magically work together

As technology evolves, it tends to become more user-friendly, helping people work better and faster. However, some solutions do not follow that route and many business owners mistakenly assume that their new tech investments will work well with their existing IT systems.

Incompatible technologies can result in massive and costly downtimes that can cripple your business. Therefore, you need to be smart and do your research, or consult an IT professional before making tech purchases.

Not training your team

Just because you’ve found and purchased powerful new technology that integrates well with your existing infrastructure doesn’t mean you can set them and forget them. New systems won’t magically boost your company’s outputs and increase its bottom line. To achieve your desired results, your team will have to know how to use your tech investments first.

Keep in mind that not all of your employees may be able to quickly get a handle on new tools. Some may simply prefer the technologies they’ve become accustomed to. If you can, have IT experts who have considerable experience in your new tools train your staff. Because of their knowledge, these specialists will know how to simplify complicated steps and can offer tips on how to get the most out of your tech investments. Your IT provider is a good place to start when looking for an expert who will handle training.

Forgetting your budget

More and more IT solutions are packaged with pay-as-you-go monthly pricing. While this is a great way to help you avoid a large upfront capital investment, implementing too many different technologies quickly without thinking about recurring costs can exhaust your finances.

Think carefully before opening your wallet. Do a little research, draft a budget, or get help from a consultant. These steps will spare you from a lot of frustrations in the future.
Not getting feedback

Before you purchase new tech, consult the employees who will be using the new technology on a daily basis. Remember that not everyone may feel at home with fresh tools. They might even discover some downsides you aren’t aware of.

Need an IT professional to create a complete technology solution for your business? We’re happy to serve you.

Published with permission from TechAdvisory.org. Source.

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