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VoIP for SMBs: Hardphones or softphones?Your company has decided to avail of Voice over Internet Protocol (VoIP) and has given you the task of choosing between its two types: traditional desk phones (hardphones) or software-based phones (softphones). Worry not — we’re here to help you understand the benefits of each type. What’s a hardphone? A hardphone functions like a normal […]

The post VoIP for SMBs: Hardphones or softphones? appeared first on Complete Technology Resources, Inc..

VoIP for SMBs: Hardphones or softphones?

Your company has decided to avail of Voice over Internet Protocol (VoIP) and has given you the task of choosing between its two types: traditional desk phones (hardphones) or software-based phones (softphones). Worry not — we’re here to help you understand the benefits of each type.

What’s a hardphone?

A hardphone functions like a normal phone, but it's connected to your business's IP network instead of a telephone line. There’s no learning curve associated with VoIP hardphones and they allow your staff to call anyone worldwide at an affordable price. More advanced hardphones have built-in video displays and touch screens for video calls, eliminating the need for separate equipment for video conferencing.

What’s a softphone?

A softphone is any electronic device that uses a software application that allows users to turn their PCs, laptops, and tablets into phones that can make and receive local and international calls. Softphones let you dial a number on your computer or mobile device and speak through its embedded speakers and microphone or through a headset with a microphone, so you can make and take calls wherever you are.

Which VoIP phone is for you?

When choosing between hardphones and smartphones, consider the following questions:

Are your employees always moving around?
Do they require 24/7 connectivity?
Does your company take pride in offering top-notch customer service?
What’s your IT budget?

Your answers to these questions will determine the type of equipment you need.

Why choose hardphones?

Nothing beats the voice clarity and noise cancellation features of hardphones since they are designed specifically for voice calls, unlike softphones that share power with other programs on a device. They also let you make and receive calls without being disrupted by poor PC performance or malware.

Because you have to purchase actual phones, the initial setup costs for hardphones are greater than those for softphones, but the monthly phone bills are more affordable. Not only that, softphones may be more costly in the long run, as they require separate headphones and microphones that may need to be replaced or maintained frequently.

Why choose softphones?

If your company has a mobile workforce, adopting a softphone solution may be the way to go. Softphones feature call routing, which allows you to divert calls to one or several specified internet-enabled devices, ensuring your clients have 24/7 access to your company. This is most useful in a contact center environment. Transcribed voicemail messages are another helpful feature, as this enables you to receive messages promptly, even if you’re in a meeting or on the road.

Our experts are available 24/7/365 to answer any questions you may have pertaining to VoIP and especially about whether hardphones or softphones are right for you. If you’re interested in upgrading your telephony infrastructure, give us a call today.

Published with permission from TechAdvisory.org. Source.

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Level up your Excel skills with these tipsMicrosoft Excel’s new features now make it easier than ever to process data and present information visually. Level up your spreadsheets with the tips below: Take advantage of Ideas in Excel If you’re not sure which type of chart best tells a particular story out of a table of data, don’t worry — Excel’s artificial […]

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Level up your Excel skills with these tips

Microsoft Excel’s new features now make it easier than ever to process data and present information visually. Level up your spreadsheets with the tips below:

Take advantage of Ideas in Excel

If you’re not sure which type of chart best tells a particular story out of a table of data, don’t worry — Excel’s artificial intelligence has got your back. Just click any cell in a data range, then go to the Home tab and click the Ideas button. A task pane will appear, showing recommendations for what data visualization you can use. Here’s a quick reference for what some of the most popular charts are for:

  • Column/Bar chart – Compares categories with one another by depicting their numerical standing in terms of column height (or bar length, in the case of bar charts) side by side (think of lining children up and looking at how tall they are)
  • Line chart – Shows how data changes over time or another variable that continuously increases at a regular rate
  • Pie chart – Sets items as being parts of the same whole to depict and compare how much each contributes to or partakes of that whole
  • Scatter diagram – Sets two variables as axes on a Cartesian plane and plots data as points on that plane to show whether a relationship exists between the two variables, and if so, what kind of relationship they have with one another

Intelligent answers for questions about your data

Thanks to natural language processing, users are able to ask a specific question or make a visualization request to Ideas, and Ideas will respond by providing a chart that answers that question or fulfills that request. For instance, if you have sales data for shirts, sweaters, boxers, briefs, jeans, and socks, and you ask for “total sales for boxers, briefs, and socks,” Ideas will show you a pie chart showing how much those three items contributed to their total sales. You can thereafter revise the label of that chart to “Total sales for underwear.”

Save time by using dynamic array formulas

For the longest time, Excel users had to enter one formula in a cell to have something returned in that particular cell only. If, for instance, you opted to use formulas (instead of the Remove duplicates command) to obtain unique values from a list containing repeating names, you’d have had to nest all sorts of functions that only increase in complexity for every succeeding cell that you use. This is no longer the case, thanks to dynamic array formulas.

Simply put, dynamic array formulas let users obtain multiple results that “spill” over multiple cells by just executing a single formula. Plus, just like how a single-cell formula result changes when that formula’s source reference changes, the results of the entire array also stay in sync with the changes in the source reference.

To illustrate, let’s say that you use the Unique function to obtain a list of non-repeating names from a list that mentioned the name “Eric” a lot. The resulting array will be a list that mentions “Eric” only once, but if all instances of “Eric” were deleted from the source list, then “Eric” will be taken out of the results array.

Besides Unique, these are some of the other functions that showcase the dynamic array feature:

  • Filter – Extracts all records that match the criteria that the user set (e.g., a list of names of people with green eyes)
  • Randarray – Generates a table full of random whole numbers or decimals between two values that are provided by the user
  • Sequence – Creates a table full of numbers that begin at a specified value and increase by an increment set by the user
  • Sort – Extracts unique values from an array and rearranges them into a new array according to the ascending or descending order of a chosen column index (e.g., a list of billionaires and their respective net worth, sorted from lowest to highest net worth)

Make data extraction easier with XLOOKUP

Let’s say you have a table that records the meals that Mark, Martha, and Marion ate for breakfast, lunch, and dinner on May 5, 2020. The names of these three individuals are in Column A, while what they had for breakfast, lunch, and dinner are in Columns B, C, and D, respectively.

 

May 5, 2020

NAME Breakfast Lunch Dinner
Mark Scrambled eggs, bacon, and home fries Pork chop and mashed sweet potatoes Shrimp and vegetable tempura with rice
Martha Avocado toast Aglio olio Salad Nicoise
Marion Pancakes and sausages Fried chicken and cheese grits Roast beef with baked potato

 

Finding out what Mark ate for lunch is easy enough to do manually, but now imagine his name among those of 20,000 other people, in a list that’s randomly ordered, in a table spanning the year 2020. Instead of driving yourself crazy, you can retrieve that information efficiently through Excel’s XLOOKUP function.

Extracting data that corresponds to other pieces of data is what lookup functions are for. The very first to be rolled out was Vertical Lookup or VLOOKUP, a function that goes row by row to look from left to right to retrieve your desired information. Next came Horizontal Lookup or HLOOKUP, which did the same thing, except it went column by column to look from top to bottom.

The latest and best iteration of the lookup function is XLOOKUP. It combines both VLOOKUP and HLOOKUP and improves them by being able to go right to left and bottom to top as well.

Let’s go back to our 2020 meals table example above. With XLOOKUP, you can find out who ate roast beef with baked potato on April 2. However, if many people ate that meal that day, you’ll only be able to retrieve either the first or last match in the table depending on whether you specify that the search be done from first to last or in reverse order. Returning multiple matches is possible, but only by integrating other functions with XLOOKUP.

Despite XLOOKUP’s inability to return multiple matches on its own, it can return multiple values from a single match (a la dynamic array). To illustrate, let’s limit our example table to just one day, and we want to extract what Marion ate for breakfast, lunch, and dinner. If you choose to use the older VLOOKUP function, you have to perform it three times — once for every meal. With XLOOKUP, you only have to do it once. This is such a huge time-saver, especially if you want to extract entire rows or columns of data from your source table.

Excel is now more user-friendly than ever before. To take full advantage of the best features Excel has to offer your business, contact us today.

Published with permission from TechAdvisory.org. Source.

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How to make your WordPress website load fasterWhether it’s food delivery or your daily commute, speed matters. And when it comes to website load time, this principle couldn’t be more true. Today, people expect a site to load in one to three seconds — so how does your WordPress site measure up? If you’re looking to increase your site’s speed, here are […]

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How to make your WordPress website load faster

Whether it’s food delivery or your daily commute, speed matters. And when it comes to website load time, this principle couldn’t be more true. Today, people expect a site to load in one to three seconds — so how does your WordPress site measure up? If you’re looking to increase your site’s speed, here are some tips that can help.

Keep WordPress and plugins up to date

Updating your WordPress version and plugins will not only keep your website secure but also speed it up. Therefore, you should install those updates as soon as they become available.

Choose a website host wisely

Your website’s host can make or break your website, so before you select one, carefully compare the details of their service plans — especially the website speed and uptime — against those of other vendors.

While it may be tempting to opt for shared hosting because of its low cost, know that it’s also going to offer the slowest speeds because many websites are simultaneously relying on the same server for bandwidth. In contrast, a dedicated server will provide the best speed, but it may be too costly for many small- and medium-sized businesses.

A great mid-performance, mid-price alternative is a virtual private server (VPS). A VPS acts like a dedicated server in terms of functionality but still technically uses a shared server. It will speed up your site better than the typical shared hosting without breaking the bank.

Keep your site lean

The leaner your site is, the faster it will be. To create a lean site, be mindful of these four aspects:

  1. Theme – While the promise of a versatile theme can spark the imagination, implementing one can set you back in terms of speed. When a theme has a ton of features, the huge amount of code that powers those features can bog down your site. Avoid this by testing the theme demos to see how long they take to load. If the loading time is more than three seconds, look for another theme that loads faster.
  2. Design – Design elements can also dramatically slow down your site. Simple sites are faster, so carefully consider the ads, images, and extras that you’re thinking of adding.
  3. Plugins – Not all plugins are created equal; some run fast and others slow. To tell one from the other, use special plugins that show the impact a plugin has on your site’s load time. What’s more, think twice before installing a plugin because having fewer plugins translates to a faster site load time.
  4. Images – While many raw images are around 3,000 to 4,000 pixels wide, most featured images are only 600 to 800 pixels wide. To reduce image weight and thus gain a faster site, resize your site’s images to the exact size they’ll appear on screen.

Leverage speed-boosting plugins

Use plugins that speed up your site. Cache plugins like W3 Total Cache and WP Super Cache can provide more speed by caching every aspect of your site, thereby reducing its download times.

Another helpful plugin is Lazy Load. It boosts your site’s speed by loading the elements at the top of the website first, then loading subsequent elements as one scrolls down. But before installing the Lazy Load plugin, make sure to check your Theme Options to see if it's already included.

Use redirects sparingly

Web pages that point to your old URLs can really slow down your site, so make sure to avoid or limit them. Also use the Redirect mapper tool or similar alternatives to uncover redirects that you don’t need.

Implementing some or all of the tips above will surely speed up your WordPress site’s speed. But if you need more help optimizing your website or in other IT matters, just give us a call.

Published with permission from TechAdvisory.org. Source.

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How virtual reality helps small- and mid-sized businessesMany people associate virtual reality (VR) with gaming, but its applications don't stop there. You might not know it, but the immersive sensory experiences VR can provide are helping businesses in wonderful ways, too. VR training Virtual hands-on training has been proven to be much more effective than in-classroom or e-learning methods. According to PwC, […]

The post How virtual reality helps small- and mid-sized businesses appeared first on Complete Technology Resources, Inc..

How virtual reality helps small- and mid-sized businesses

Many people associate virtual reality (VR) with gaming, but its applications don't stop there. You might not know it, but the immersive sensory experiences VR can provide are helping businesses in wonderful ways, too.

VR training

Virtual hands-on training has been proven to be much more effective than in-classroom or e-learning methods. According to PwC, VR learners are:

  • Four times more focused than their e-learning counterparts
  • Four times faster to train than their in-classroom counterparts
  • Nearly four times more emotionally connected to what they were learning than classroom learners
  • 275% more confident to apply the skills they’ve learned from the training

This means that VR learners become productive and efficient much sooner than non-VR learners.

An important benefit of VR training is that it can replicate situations that are dangerous or have adverse consequences if people make wrong or suboptimal choices in real life. Here are a few examples:

  • Pilots log many hours in VR training long before they actually get off the ground.
  • With haptic VR, budding surgeons can learn how it feels to use their scalpels without cutting into actual flesh.
  • Trainees in organizational leadership can learn soft skills via VR training, too. Immersive VR interactions can provide impactful learning experiences with little to no risk of unwanted real-world consequences such as fallouts with colleagues.

Create your own VR prototypes

Thanks to VR, you’ll no longer have to rely on manufacturing prototypes when you want to see what your product physically looks like and how it might work. VR prototypes allow you to make any changes before actual production. Model creation in VR, for example, can save company resources, as these virtual prototypes allow manufacturers to examine a product and make changes without the time and money required to build a physical model.

And if you have the data, you can use VR to simulate real-world conditions. To illustrate, you can see how your automotive suspension design responds to different types of terrain, or how easily your drone can be controlled in a hurricane.

VR for engineers

As with manufacturing, VR is also time- and cost-efficient for engineers, architects, and other professionals who work in large-scale construction. It replaces traditional approaches, such as rendering small 2D models, and offers a more immersive experience that helps in designing structures that are more useful and intuitive for the people who’ll be using these.

VR real estate tours

With VR, real estate agents don’t have to tour potential buyers in the actual property. They can let their clients see what the property looks like in a three-dimensional setting and virtually go from room to room. Brokers can entertain buyers who may be miles away or simply don’t want to spend time going from house to house.

Take customers on an adventure

If you are in a tourism- or adventure-based business, you can use VR to give customers a taste of what to expect from your attractions. If you’re a marketer for an amusement park, you can offer a short VR simulation of one of your most popular rides. Or if you own a resort or campground, you can also create VR simulations of the activities you have in store for visitors.

If done properly, VR has the potential to bring your small- and mid-sized business to new heights. If you have any questions about how you can mesh VR with your company, don’t hesitate to send us an email or give us a call. We’ll be more than happy to assist you.

Published with permission from TechAdvisory.org. Source.

The post How virtual reality helps small- and mid-sized businesses appeared first on Complete Technology Resources, Inc..

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