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COMPLETE TECHNOLOGY RESOURCES, INC. ANNOUNCES PURCHASE OF HUGG TECH COMPUTERS, LLC

Potential seen for huge growth in Phoenix market

Marlborough, MA, June 15, 2016– Complete Technology Resources, Inc. (CTR), a Massachusetts based provider of IT services has purchased Hugg Tech Computers, LLC based in greater Phoenix, AZ.

President/CEO Jamie Stafslien started CTR six years ago to fill a void in the IT industry by offering technology solutions tailored to the needs of the business community.  CTR delivers trusted IT and Cloud services to businesses that are looking for a reliable partner in technology. Their IT Support allows customers to focus on growing their own business, instead of on the technology issues needed to keep it running.

“This is a great opportunity for CTR to expand our customer base in one of the largest growth areas in the country,” said Stafslien.  “We plan to build on the excellent customer relationships Hugg Tech established over the years and offer even more value oriented technology solutions for businesses in the greater Phoenix market.  We look forward to working with our Arizona based staff to reach out to new and existing customers in the metro area.”

CTR is a full service firm that strives to help businesses grow with the proper technology for their evolving companies.  Their diverse offerings of full cloud solutions include servers, Hosted VOIP phone systems, Hosted Microsoft Exchange, managed services and many more options in addition to traditional IT services.  CTR has an online store with myriad hardware and software products at www.ctr-store.com.   CTR is also the parent company of Proactive Business Network LLC (PBN) a video production firm that produces content for digital and audio marketing.

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If you would like more information, please contact Cricket Paulsen at 508-909-5961 or 602-457-4848  or via email at cricket (at) completetechnologyresources.com.

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ESPN recently reported that a laptop containing the medical records of thousands of NFL players was stolen from the car of a Washington Redskins’ trainer. And while the team released a statement saying no health information protected under HIPAA guidelines was at risk, the incident shows that EMRs are vulnerable no matter the size of […]

2016June15_HealthcareArticles_AESPN recently reported that a laptop containing the medical records of thousands of NFL players was stolen from the car of a Washington Redskins’ trainer. And while the team released a statement saying no health information protected under HIPAA guidelines was at risk, the incident shows that EMRs are vulnerable no matter the size of your company. That’s why you need to have all medical records completely protected no matter where they are being stored.

And while the Redskins’ situation was bad, an NFL spokesperson did state that the NFL EMR system was not compromised and the league believes the thief was unable to gain access to the intercepted computer or its files. However, this does not mean the situation is resolved and the team is now in the process of informing every person who could be affected.

Not only is this embarrassing but the Redskins could also be vulnerable to civil lawsuits from players affected even if no HIPAA protected information was accessed. If this sensitive data had been breached the team would have faced a significant fine from the federal government in addition to these lawsuits.

According to Bloomberg Business News, a Massachusetts hospital was required to pay the federal government $850,000 for HIPAA violations last year after a laptop containing private health information was stolen. This event triggered a system-wide analysis which revealed several other areas of non-compliance. Not only was the hospital required to pay the fine, but it also had to invest heavily to upgrade their technology systems.

These two stories can serve as a valuable learning tool for any organization that stores documents or files that are regulated under HIPAA guidelines. For starters, it is important to understand that while email threats like phishing are very real and dangerous, the easiest way for a person to gain access to medical records is to simply take the device they are physically stored on.

That is why it is absolutely vital to have any device, be it a smartphone, a computer or tablet, password protected and encrypted should it store or transmit medical information of any sort. This, however, is simply the bare minimum and you might want to consider additional security measures such as two-factor authentication to add an extra level of protection to your devices.

Another thing to consider is storing your EMR using the cloud. When files are stored on the cloud, it means you have complete control over who is able to access these documents and where they can be accessed from. In the case of a missing laptop, once it has been reported as lost, you can immediately block it from retrieving any files and perform a remote wipe which will erase anything currently stored on it.

It is important to remember that every device, even those at companies that use the cloud for document access and storage, still need to have strong passwords and encryption in place. Also, it should be noted that transferring HIPAA-protected data to the cloud is a process that must be handled with care. There are several things which must be addressed to ensure your data is protected in line with all government regulations. Bringing in a cloud service provider who specializes in HIPAA storage can make this process a smooth one for you, your staff, and your patients.

Need help protecting your EMR? Interested in learning more about utilizing the cloud to store your documents? Contact us today. We’re experts in HIPAA-related matters and will guarantee your information remains safe and compliant.

Published with permission from TechAdvisory.org. Source.

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What do circuses, the Internet and Harry Potter fans have in common? They are all communities that house numerous individuals sharing experiences and showing support on a common interest that defies geographical limitations. The 21st Century is an age where information reaches thousands in mere seconds, and what that can do for your business is […]

2016June14_Productivity_BWhat do circuses, the Internet and Harry Potter fans have in common? They are all communities that house numerous individuals sharing experiences and showing support on a common interest that defies geographical limitations. The 21st Century is an age where information reaches thousands in mere seconds, and what that can do for your business is astounding, to say the least. Like Rome, online communities aren’t built in a day. It takes time, patience, and the following tips to make it happen:

Make sure your customers are passionate

The number one rule of online community is that it should be a place where like-minded people are genuinely interested in your brand and are able to engage, if that’s not the case, it won’t be any different from throwing a party that everyone ignored. Make sure you have brand appeal, pick up on vibes your customers are giving off and figure out what they really want. The size of your online community isn’t what’s important, customer’s annual revenue and genuine passion for your products play a much bigger role.

Loosen the reins

It’s an undeniable fact that you have put copious amounts of time and energy into building and managing your business - so you can’t help but develop an attachment to it. What business owners have to realize is that your company really belongs to your users. This is a difficult obstacle to overcome, but when you are still clinging on for dear life and discouraging open discussion, you’ve basically shot yourself in the foot. Several times.

Another rule to follow is NEVER delete a post (unless it’s spam), under no circumstances would you want to hide negative feedback. Online communities might be the reality check you’ve been looking for, so accept honest feedback with open arms.

Create a rich experience

Thriving communities are the ones that engage in numerous activities, the same can be said for online communities as well. An example to help put things in perspective is bird watching. Let's say one community only has support forums dedicated to basic subjects whereas the other community offers a feature request area that allow customers to give their thoughts on what they want to see next as well as a visual library on local species. Ensure that there’s always something for your community to do.

Invest in infrastructure

Dedicated team members and the right software are essential components required in taking on an online community - don’t pinch any pennies here. Growing the team and utilizing suitable tech resources are necessary steps that (although nerve-wracking) need to be taken. Entice customers further by tying up all the technological loose ends, make it easy-to-use and devoid of downtime.

Don’t stress over measurements

We live in a time where numbers hold immeasurable power and people expect dashboards to show trending activity constantly. It’s a fact that measuring the ROI of an online community is like trying to find a needle in a haystack. There is one way of measuring your community’s value, not with a measuring tape, but by looking at the number of posts.

If you're aiming to establish higher brand credibility, corporate integrity and customer loyalty but aren’t exactly sure how to go about it, just give us a call! We’ll help you with any questions you may have about building an online community for your business.

Published with permission from TechAdvisory.org. Source.

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According to a Research and Markets report, client virtualization is expected to drive continual growth in the IT sector. Long gone are the days of tedious one-on-one interaction between servers and systems, it is now time to embrace the automated and virtualized alternative. Mainly, there are three options and here they are: Presentation virtualization As […]

2016June10_Virtualization_BAccording to a Research and Markets report, client virtualization is expected to drive continual growth in the IT sector. Long gone are the days of tedious one-on-one interaction between servers and systems, it is now time to embrace the automated and virtualized alternative. Mainly, there are three options and here they are:

Presentation virtualization

As hinted in the name, it is an application delivery method that delivers desktops or applications from a shared server. This enables access to client applications from a central server that is connected with clients. This initiates a presentation session through a web portal while giving them access to a virtualized application instance on a shared Windows Server OS. The only resources shared with the client is the graphical user interface as well as the mouse/keyboard.

Benefits of this presentation virtualization range from reduced user resource needs to simplicity, since applications are installed only once despite multiple users sharing the same application instance and even server level administration since multiple users are sharing the resources of the same system.

Virtual Desktop Infrastructure (VDI)

Sharing similarities with presentation virtualization, VDI solutions are also a remote display protocol that hosts centrally-managed virtual machines (VMs) that client PCs are connected to on a one-on-one network relationship. Also known as desktop virtualization, this method utilizes a hypervisor that is in charge of hosting a dedicated operating system VM for each client individually. Due to the fact that each client is totally separate from one another on the server, this option allows for flexibility, management and security.

Why VDI? Firstly, it saves you more money since it has smaller software licensing requirements and it also reduces the need for staff to manage and troubleshoot problems. It also allows for secure mobile access to applications by enabling hardware-based GPU sharing through a secure connection from any device as well as better desktop security thanks to customizable permissions and settings. Lastly, it allows for easier maintenance - after logging off at the end of the day the desktop can be reset wiping clean any downloaded software customizations.

Application virtualization

Application virtualization is capable of allowing applications to run in environments that are foreign to the them, for example Wine allows some Microsoft Windows apps to run on Linux. By establishing a common software baseline across multiple computers within an organization, application virtualization also reduces system integration and administration costs. Finally, it enables simplified operating system migrations, whereby applications can be transferred to removable media or between computers without having to install them: effectively becoming portable software.

Not only has virtualization revolutionized the world of IT and computing, but it also has the potential to do the same for your business. Give us a call and find out which option is best for you and your unique business requirements.

Published with permission from TechAdvisory.org. Source.

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