508-909-5961 [email protected]

Pros and cons of monitoring employees’ online activitiesWhen people think of monitoring employees’ online activities, they typically imagine tyrannical bosses who want to make sure their subordinates are working during their shift. However, there is much more to monitoring their activities than that — doing so can actually help increase productivity and protect the business in the process. Find out the pros […]

The post Pros and cons of monitoring employees’ online activities appeared first on Complete Technology Resources, Inc..

Pros and cons of monitoring employees’ online activities

When people think of monitoring employees’ online activities, they typically imagine tyrannical bosses who want to make sure their subordinates are working during their shift. However, there is much more to monitoring their activities than that — doing so can actually help increase productivity and protect the business in the process. Find out the pros and cons of monitoring your employees’ online behavior by reading this blog.

The case for monitoring

Monitoring your employees’ activities on company devices can be beneficial, as it helps:

  • Protect your organization from data theft or harm since careless or disgruntled employees may leak or steal your data.
  • Ensure members of your staff comply with policies such as not downloading illegal programs or visiting websites with illegal or hostile content.
  • Provide evidence in case of a lawsuit should an employee participate in illegal activities using your business’s computers.

Arguments against employee monitoring

Of course, you should also be aware of the potential downsides to monitoring. These include:

  • Reduced productivity, as monitoring can put a damper on employee morale and the perceived distrust may make your employees less driven to perform well.
  • Privacy or discrimination issues that may stem from you being privy to personal details about your employees that you would’ve never known about had you not monitored them. For example, you may discover their political or religious views, sexual orientation, or medical problems. This subjects your business to potential privacy or discrimination issues if you or your management team acts negatively based on any of this information.

Monitoring guidelines to follow

If you decide to monitor your employees, here are a few tips you should follow.

1. Create written policies
When you monitor your employees, ask yourself, “Am I doing this for security purposes? Is it to ensure my employees aren’t wasting time on games or social media?” Monitoring policies that are too strict could create an atmosphere of distrust.

Set guidelines for acceptable use of email and social media, web browsing, instant messaging, and downloading software and apps. Also, make sure to include how monitoring will be carried out and how data will be used, secured, and destroyed.

2. Inform your employees
It’s important to inform your employees about the scope of your monitoring policies. If they find out you’re doing it secretly, you could face legal issues.

Explain to your employees why you're monitoring them and the risks your business faces from misuse of digital assets. Reassure them you’re not doing it to spy on their personal lives, but to create a compliant and law-abiding workplace. Because their activities will now be less private, encourage your staff to use their smartphones for personal matters. Also, provide your employees with a copy of your written policy for them to read and sign.

If implemented correctly, employee monitoring makes your business more secure and productive. For more information about security and other IT support tools, get in touch with us today.

Published with permission from TechAdvisory.org. Source.

The post Pros and cons of monitoring employees’ online activities appeared first on Complete Technology Resources, Inc..

Read More

Top tips when selecting an MSP for your businessTechnology underpins nearly every aspect of modern business processes. Managing it, however, can be complex and tedious. This is where managed IT services providers (MSPs) can help. Whether your company needs software solutions, network infrastructure management services, or cloud technology, MSPs can provide all this and more. MSPs defined MSPs are companies composed of specialists […]

The post Top tips when selecting an MSP for your business appeared first on Complete Technology Resources, Inc..

Top tips when selecting an MSP for your business

Technology underpins nearly every aspect of modern business processes. Managing it, however, can be complex and tedious. This is where managed IT services providers (MSPs) can help. Whether your company needs software solutions, network infrastructure management services, or cloud technology, MSPs can provide all this and more.

MSPs defined

MSPs are companies composed of specialists from various IT fields. They deliver various IT services (e.g., cloud computing, cybersecurity, backup and disaster recovery) and proactively manage their clients’ IT systems under a subscription model.

Selecting the best MSP

While there are numerous MSPs out there, not all of them are equipped to meet your company’s unique needs. You can only achieve optimum IT results by selecting the right MSP.

Here are some criteria to keep in mind:

  • Depth of skills and experience – An MSP should have the skills and experience that go beyond basic software installation, maintenance, and upgrades. They should also have strong expertise in advanced IT functions, such as database management, cloud technology, security, and cross-platform integration, so they can keep pace with your company’s growing IT requirements.
  • Financial stability – With IT being the backbone of your business operations, you need an IT partner who will be there for the long haul. Assess their stability by looking into their annual reports and financial statements. Check how many clients they have and their customer retention numbers. Also, read customer reviews and testimonials online customer reviews and testimonials.
  • Competitive service level agreement (SLA) – An SLA is a contract that dictates the standards that your MSP must meet. It should be able to answer these questions: Do they offer 24/7 support? Can they conduct remote and on-site support? What are their guaranteed response and resolution times? If they fail to meet their committed service levels, do they offer rebates or money-back guarantees?
  • Third-party vendor partnerships – Pick an MSP with an ongoing relationship with the technology vendors (e.g., Microsoft, Oracle, Salesforce) whose products you already use in your IT environment. Verify the partnership the MSP has with those vendors. The higher the partnership level, the more vendor certifications the provider has, which means they can provide plenty of expertise to your business.

Choosing the right provider is a crucial decision that will impact your business’s performance and success. If you want to learn more about how MSPs can support your business, contact us today.

Published with permission from TechAdvisory.org. Source.

The post Top tips when selecting an MSP for your business appeared first on Complete Technology Resources, Inc..

Read More

Investing in new IT? Avoid these 5 mistakesIf you want to improve your business’s performance, then investing in new technology can be a big step in the right direction. For instance, just upgrading your servers can boost your team’s ability to multitask and handle more complex projects. However, buying new tools and solutions will not give you the results you want unless […]

The post Investing in new IT? Avoid these 5 mistakes appeared first on Complete Technology Resources, Inc..

Investing in new IT? Avoid these 5 mistakes

If you want to improve your business’s performance, then investing in new technology can be a big step in the right direction. For instance, just upgrading your servers can boost your team’s ability to multitask and handle more complex projects. However, buying new tools and solutions will not give you the results you want unless you avoid these mistakes.

Spending without finding the perfect fit

Advertisers would have you believe that the newest technology will solve all your problems. While the latest cloud or virtualization offering will likely improve things for many companies, they may not work for everyone.

Don’t let the flash and hype of new products impress you. Carefully think about the results you want to achieve with technology. Make a list of your goals and see if they can be fulfilled through a new IT investment. A good IT provider should guide and not confuse you and should see to it that you make the best choice.

Believing everything will magically work together

As technology evolves, it tends to become more user-friendly, helping people work better and faster. However, some solutions do not follow that route and many business owners mistakenly assume that their new tech investments will work well with their existing IT systems.

Incompatible technologies can result in massive and costly downtimes that can cripple your business. Therefore, you need to be smart and do your research, or consult an IT professional before making tech purchases.

Not training your team

Just because you’ve found and purchased powerful new technology that integrates well with your existing infrastructure doesn’t mean you can set them and forget them. New systems won’t magically boost your company’s outputs and increase its bottom line. To achieve your desired results, your team will have to know how to use your tech investments first.

Keep in mind that not all of your employees may be able to quickly get a handle on new tools. Some may simply prefer the technologies they’ve become accustomed to. If you can, have IT experts who have considerable experience in your new tools train your staff. Because of their knowledge, these specialists will know how to simplify complicated steps and can offer tips on how to get the most out of your tech investments. Your IT provider is a good place to start when looking for an expert who will handle training.

Forgetting your budget

More and more IT solutions are packaged with pay-as-you-go monthly pricing. While this is a great way to help you avoid a large upfront capital investment, implementing too many different technologies quickly without thinking about recurring costs can exhaust your finances.

Think carefully before opening your wallet. Do a little research, draft a budget, or get help from a consultant. These steps will spare you from a lot of frustrations in the future.
Not getting feedback

Before you purchase new tech, consult the employees who will be using the new technology on a daily basis. Remember that not everyone may feel at home with fresh tools. They might even discover some downsides you aren’t aware of.

Need an IT professional to create a complete technology solution for your business? We’re happy to serve you.

Published with permission from TechAdvisory.org. Source.

The post Investing in new IT? Avoid these 5 mistakes appeared first on Complete Technology Resources, Inc..

Read More

Successful businesses make technology work for them, not the other way round. When used correctly, technology can make every task much easier to accomplish. So if you’re looking to increase staff efficiency, incorporate technology into your daily operations with the following methods. Change office communication To increase teamwork and productivity, set up instant messaging software […]

The post How to leverage technology to increase efficiency appeared first on Complete Technology Resources, Inc..

Successful businesses make technology work for them, not the other way round. When used correctly, technology can make every task much easier to accomplish. So if you’re looking to increase staff efficiency, incorporate technology into your daily operations with the following methods.

Change office communication

To increase teamwork and productivity, set up instant messaging software such as Slack or Microsoft Teams. These platforms allow employees to communicate in real time instead of communicating through asynchronous methods like email. You can instantly send messages and share files in team chat rooms, saving precious time and allowing you to get more work done. This is especially useful in enabling communications when everyone is working remotely

Install video conferencing

Rather than spending hours getting to and from meetings outside your office, opt for a networked phone solution that offers video calls and conferencing. This way, you can hold a video conference to discuss business matters while in the office, at home, or abroad. You can also record the call so everyone can actively participate in the meeting and review important details for later without having to pause to take notes.

Implement ERP software

Enterprise resource planning (ERP) is a type of software that organizations use to manage various business processes like accounting, project management, and supply chain management. ERP software provides employees with up-to-date business information that they can easily access and use. It eliminates redundant data entry and reduces the number of spreadsheets that are used to record critical business data by storing information in a centralized database.

Once information is in one place, managers have complete visibility across departments, allowing them to make smarter decisions and eliminating organizational silos. For example, supply chain managers can quickly detect when store shelves need to be replenished and send purchase orders to accounting teams for approval.

Upgrade workstations

Outdated technologies and workstations limit your business’s progress, and are a hindrance to developing clued-up, efficient employees. Aging systems and slow networks can frustrate your team and hamper productivity.

That’s why it’s important to thoroughly assess your current workstations, applications, hardware, and tools. While this doesn't mean that you have to buy a new set of workstations for your entire company, you should at least replace obsolete equipment with more modern machines In addition, make sure all software and applications are up to date to ensure maximum efficiency and employee satisfaction.

To get the maximum return on your technology investment, it’s also important to partner with a knowledgeable and reliable service provider. Get in touch with our IT experts today to find out how we can implement technology to help your employees become more efficient and productive.

Published with permission from TechAdvisory.org. Source.

The post How to leverage technology to increase efficiency appeared first on Complete Technology Resources, Inc..

Read More